Senior Retail Media Associate, Customer Onboarding

Pacvue is establishing a local presence in Mexico, building out a new hub in Mexico City, where we plan to open an office soon. Roles will begin fully remote and transition to a hybrid schedule of three days per week in-office once the space is established. We’re seeking Mexico City–based candidates who are excited to be part of this new location and contribute to its growth.   

About Us: 

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes. 

At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce. 

About the Role: 

The Senior Retail Media Associate, Customer Onboarding is the primary point of contact for new Pacvue clients from contract execution through go-live. You'll design and execute onboarding strategies for your assigned clients, independently optimize client campaigns using established platform best practices, and deliver training programs so clients can operate the platform on their own. 

Responsibilities: 

Account Management & Strategic Growth 

• Fully own the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives 
• Develop strategic growth plans, gain client alignment, and fully execute against the aligned upon approach 
• Develop annual budget recommendations and properly allocate across campaigns to align with high level business objectives 
• Develop an annual marketing calendar incorporating key drive periods (including relevant macro and micro seasons), new product launches, and clients' national media calendars 
• Leverage Pacvue technology to manage budget allocation, communicate with client on trends and pacing, and deliver results within client budget thresholds 
• Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking across the client's product portfolio 
• Maximize retailer share, revenue, and profitability for clients while integrating client's internal objectives such as driving innovation or key items or product lines 
• Create strategic retail media plans for new product launches, including recommendations for retail readiness across core KPIs 

Performance Measurement & Analytics 

• Measure efficacy of the strategy through regular reporting against core retail media KPIs and ad-hoc audits to identify areas for refinement 
• Highlight incremental sales opportunities to clients through participation in retailer programs, additional promotional opportunities, and recommendations to improve operational KPIs 
• Responsible for reporting, analysis, and communication with Pacvue and client management teams 

Onboarding & Client Enablement (As Assigned) 

• When assigned to onboarding workflows, run core components of the onboarding program, including account setup and hands-on execution for client campaigns (campaign organization, tagging strategy, rule logic, dayparting models, budget pacing, reporting configuration) 
• Provide training sessions with clients, tailored towards Pacvue platform setup, guidance on optimization strategies, and performance tracking 
• Support handling client escalations and provide professional, clear stakeholder updates 
• Identify opportunities for process improvements and contribute to playbooks, templates, and documentation to enhance onboarding efficiency 

Skills & Qualifications: 

• 5+ years of experience in eCommerce account management, account strategy, consulting, sales, or digital marketing. 
• Proven track record of delivering exceptional results for clients; demonstrated success in guiding clients to operational independence and long-term platform adoption. 
• Strong, well-rounded understanding of retail media best practices (Search, DSP, AMC), and how retail media, sales, and operations intersect. 
• Strong command of digital advertising KPIs and the ability to translate data into client-facing insights.. 
• Skilled at analyzing complex datasets, identifying key metrics, and providing actionable insights and recommendations 
• Ability to quickly learn and master Pacvue’s products, features, and applications in client environments.  
• Ability to independently resolve cross-functional blockers and escalations for assigned clients, partnering effectively with product, engineering, and customer success teams. 
• Strong project management skills; able to plan and execute client onboarding tasks despite some ambiguity, using established processes and precedent. 
• Impeccable organizational ability to manage multiple complex projects and deliverables simultaneously. 
• A proactive approach to identifying process gaps and driving improvements; track record of implementing solutions that enhance onboarding efficiency and client outcomes. 
• Exceptional written and verbal communication skills, able to explain complex concepts clearly and consistently. 
• Excellent presentation skills. 
• Demonstrated ability to build strong client relationships. 
• Thrive in dynamic environments, quickly adapting and executing. 
• Strong troubleshooting skills with the ability to provide solutions to clients. 

Benefits 

• Private Medical Insurance  
• Grocery Coupons 
• Telework 
• Christmas Bonus (15 Days)