Senior Product Trainer

Job Description

 

About Business Unit:

 

The Product team forms the crux of our powerful platforms and helps connect millions of customers worldwide with the brands that matter most to them. This team of innovative problem solvers develops and builds products that position Epsilon as a differentiator, encouraging an open and balanced marketplace built on respect for individuals, where every brand interaction holds value. Our full-cycle product engineering and data teams chart the future and set new benchmarks for our products, by using industry standard methodologies and sophisticated capabilities in data, machine learning, and artificial intelligence. Driven by a passion for delivering smart end-to-end solutions, this team plays a key role in Epsilon’s success story.

 

Job Summary:

 

Reporting to the Director of Product Training, this is a high-impact Product Enablement role at the intersection of AI, technology, storytelling, and customer education.

 

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• You will own end-to-end enablement for one or more enterprise SaaS product lines by creating engaging learning experiences, delivering technical training, and driving product adoption across employees, partners, and customers worldwide.
• A significant focus of this role (40–60%) is AI-powered video content creation—leveraging modern AI tools to produce high-quality product tutorials, feature walkthroughs, onboarding programs, release explainers, and digital learning experiences that scale product education.
• Working closely with Product Management, Engineering, Professional Services, Sales, and Customer Success, you'll transform complex product capabilities into impactful learning experiences that accelerate product adoption and customer success.
• This is not a traditional Learning & Development role. We are looking for a technically curious, AI-savvy professional who thrives in a fast-paced product environment, enjoys continuous learning, and can independently own product enablement from understanding new features through delivering world-class learning experiences.

Qualifications

REQUIRED EXPERIENCE

• 5-8 years of experience in Technical Product Training, Product Enablement, Customer Education, or Technical Consulting for enterprise SaaS products.
• 5+ years of experience working with Cloud, Data, AI/Generative AI, or related enterprise technologies.
• Proven experience designing and delivering instructor-led, virtual, and self-paced technical learning programs.
• Demonstrated experience creating product learning videos, feature walkthroughs, onboarding programs, release explainers, and other digital learning assets
• Strong proficiency with AI tools for content creation, video production, research, and productivity.
• Experience collaborating with Product Management, Engineering, Professional Services, Sales, and Customer Success teams to drive product enablement.
• Experience independently owning enablement for one or more product lines—from understanding product capabilities through training delivery.
• Experience delivering technical training to global audiences and enterprise customers is preferred.
• Passion for continuous learning, emerging technologies, and AI driven innovation in product enablement. 

TECHNICAL PROFICIENCY

• Hands-on experience with AI-powered video creation and digital learning platforms such as Synthesia, Storylane, Camtasia, or equivalent video tools.
• Enterprise SaaS applications (Frontend & Backend concepts)
• AI productivity tools (Cursor, Amazon Q, Kiro, GitHub Copilot, or equivalent)
• Cloud platforms (AWS, Azure, or GCP)
• AI/Generative AI, LLMs & Prompt Engineering
• SQL, APIs, ETL, Databricks, Python (or similar technologies)

EDUCATION

 

• Bachelor’s degree in computer science, Engineering, Information Technology, Education, or a related discipline (or equivalent practical experience).
• Cloud, AI, Data, or Learning Technology certifications are a plus.

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

 

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

 

Epsilon is an Equal Opportunity Employer.  Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.