E2E Governance Specialist -Pune

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a skilled 15+yrs professional to drive end-to-end governance across the Order-to-Activate (O2A) lifecycle, including service provisioning, activation, fulfilment processes, and order fallout management. This role focuses on enabling seamless service orchestration across mobile, fixed, broadband, and enterprise services while fostering collaboration between technical and business stakeholders and supporting effective service governance.

## What you’ll do

• Enable end-to-end engagement across the O2A lifecycle, including provisioning, activation, and fulfilment processes
• Support service orchestration, inventory management, and order fallout handling across multiple service domains
• Facilitate governance forums and contribute to structured decision-making processes
• Collaborate with business and technology stakeholders to align service delivery with organisational priorities
• Monitor incident progress, manage communications with markets, and support stakeholder engagement
• Participate in post-incident reviews (PIRs) and support implementation of actionable improvements
• Identify opportunities for process optimisation and service enhancement

## Who you are

• Possess a strong understanding of telecom service provisioning, activation, and fulfilment processes
• Experienced in service governance and integration practices
• Knowledgeable in Oracle-based systems and open-source solution architectures
• Familiar with tools and platforms such as Dynatrace, Cribl, and ITSM frameworks
• Understanding of technologies including OSM, UIM, Pega, OSB, SOA, Open API, and ODA
• Demonstrate a proactive, self-driven approach with strong organisational skills
• Comfortable engaging with stakeholders and supporting cross-functional collaboration
• Bring a solution-oriented mindset with clear communication abilities

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Opportunity to contribute to large-scale telecom service transformation initiatives
• Exposure to global markets and cross-functional collaboration
• Work with advanced service orchestration and governance frameworks
• Develop stakeholder engagement and service delivery expertise in a global environment

## What skills you will learn

• End-to-end telecom lifecycle management (O2A processes)
• Service governance and operational excellence practices
• Advanced orchestration and provisioning technologies
• Stakeholder collaboration and communication across global teams
• Incident management and continuous service improvement methodologies

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.

#JDEnhancedByTARA

## Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/