Captain Waiter

Job Summary

We are seeking an experienced, confident, and guest-focused Captain Waiter to join the team at Little Krazy, a whimsical fine-dining destination where exceptional hospitality meets immersive dining.

As a Captain Waiter, you are responsible for delivering an outstanding dining experience while leading a designated service section. You will ensure every guest receives attentive, knowledgeable, and personalised service from arrival to departure. Acting as the key link between guests, the kitchen, and front-of-house team, you will coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality.

More than serving food and beverages, you are an ambassador of the Little Krazy experience. Through your professionalism, product knowledge, and genuine hospitality, you will create memorable moments for guests.

Instagram: littlekrazy_sa

1 year contract: Visa + flights + basic salary + accommodation + transport all provided for by the company. No expense for candidates.

Key Responsibilities

• Deliver exceptional, personalised table service in accordance with the restaurant's service standards.
• Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.
• Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.
• Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.
• Provide expert recommendations based on guest preferences, dietary requirements, and allergies.
• Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.
• Accurately take food and beverage orders and enter them into the POS system.
• Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.
• Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.
• Resolve guest concerns professionally and escalate issues to management where appropriate.
• Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.
• Assist in training, coaching, and mentoring junior front-of-house team members.
• Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.
• Process guest bills accurately and efficiently, ensuring a seamless payment experience.
• Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.
• Ensure compliance with food safety, hygiene, and health and safety standards.
• Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.