Change Management Specialist

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Change Management Specialist to support large-scale transformation initiatives across VOIS. This role focuses on executing structured change interventions that enable successful programme delivery in a complex, global environment. The position involves translating strategic plans into practical actions, supporting teams through transition, and ensuring strong stakeholder engagement and adoption of change

## What you’ll do

• Execute change management strategies aligned to transformation programmes
• Conduct stakeholder analysis, change impact assessments, and readiness evaluations
• Deliver change interventions such as communication, training, and coaching sessions
• Maintain key change artefacts including stakeholder maps, communication plans, and training materials
• Facilitate workshops and feedback sessions to drive team-level adoption
• Track, monitor, and report on change adoption metrics for continuous improvement
• Collaborate with programme stakeholders to coordinate change activities
• Identify and escalate risks, resistance, and dependencies related to change initiatives
• Ensure alignment of change activities with programme milestones and timelines
• Support local market teams in executing change plans and gathering insights
• Partner with HR and Communications to deliver clear and consistent messaging
• Contribute to leadership-level updates and ensure alignment with organisational communication standards

## Who you are

• Experienced in change management within transformation programmes
• Familiar with both agile and waterfall delivery methodologies
• Skilled in communication, coaching, and facilitation across diverse teams
• Able to influence stakeholders and work collaboratively in cross-functional environments
• Comfortable managing multiple priorities in a fast-paced setting
• Knowledgeable in change management frameworks, stakeholder engagement, and communication planning
• Experienced in supporting behavioural change and readiness assessments
• Familiar with training and coaching techniques to drive adoption
• Capable of tracking change effectiveness and managing resistance strategies
• Proficient in Microsoft Office tools including PowerPoint, Word, Excel, and SharePoint
• Relevant certifications in Change Management, Agile, or Project Management are advantageous

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Opportunity to work on global transformation programmes within a leading telecommunications organisation
• Exposure to cross-functional, multicultural teams across multiple geographies
• A collaborative and inclusive environment focused on innovation and continuous improvement
• Opportunities to build expertise in change management practices and frameworks
• Engagement in impactful initiatives that drive organisational transformation

## What skills you will learn

• Advanced change management execution and adoption strategies
• Stakeholder engagement and influence in complex environments
• Communication planning and delivery across global audiences
• Data-driven tracking and reporting of change effectiveness
• Coaching and facilitation techniques to enable behavioural change

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2