Service Writer Customer Support Representative

Description

When you work with Clarke, you are working with an industry leader! Our Team is currently looking for a Service Writer Customer Support Representative to keep up our level of commitment to customer service. This is a great opportunity for a knowledgeable service writer representative to apply his or her skills in a company that offers a competitive salary and comprehensive benefits.

We would like to talk with you!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Retail focus – Customer Relationship
• Solicit the sale of new or additional services
• Strong Data Entry Skills
• Utilizes a computer system for updating customers on ongoing repairs in the shop or field, processing service invoices to include warranty claims.
• Communicating with customers in person, over the phone, and using a computer
• Handle/resolve service-related concerns

EDUCATION and/or EXPERIENCE

• 2+ years experience in Diesel/Auto/Parts field REQUIRED
• High school diploma or general education degree (GED)
• A diesel technician background is strongly encouraged
• ASE certifications are strongly encouraged
• A Driver’s License is required
• CDL is a Plus
• Ability to create professional relationships with customers
• Ability to stay self-motivated

PHYSICAL and SAFETY REQUIREMENTS

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use their hands to touch, handle, and feel, and reach with their hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance.
• Must be able to read and write. Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.

Why should you apply?

Clarke is over 60 years old and growing strong. We provide training, a highly competitive salary, a hiring bonus, a full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include:

• Weekly Pay!
• Medical, Dental, and Vision Insurance starts the first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
• Work with a GREAT Team of people!

Clarke Power is an Equal Opportunity Employer