Assistant Clinic Manager

Company Intro

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

As the Assistant Clinic Manager, you'll assist the Clinic Manager in the supervision of front office staff, overseeing daily operations, and ensuring patients receive the highest quality of care.

Responsibilities

• In conjunction with the Clinic Manager:  interviews, hires, supervises, counsels, appraises, and recommends salary increases for front office staff
• Assists with scheduling front office staff assignments and oversees efficient patient flow
• Assists with maintaining front office staff schedules by monitoring that lunches are taken on time and overall time management is observed to avoid overtime
• Competently performs all duties within the front office:  check-in, check-out, appointment scheduling, benefit verification and medical records preparation
• Reviews the provider’s schedules on a weekly basis and makes recommendations to the Clinic Manager when changes are necessary
• Monitors the flow for potential delays, notifies appropriate staff when necessary, and assists with identifying opportunities to expedite the process
• Assists with completing all tasks on the End of Day Checklist
• Assists with monitoring and taking appropriate action of open front office tasks
• Assists with training, coaching and mentoring front office employees for ongoing development
• Fosters development of strong relationships between employees
• Assists in finding resolution to problems and keeps an open line of communication with staff to ensure high productivity
• Assists Team Leads to ensure a smooth clinic flow
• Serves on Committees and assists with the development of procedures and policies as needed
• Performs additional duties as assigned

Qualifications

• High School Diploma or GED required
• At least 1-year of experience in Ophthalmology management preferred
• Knowledge of scheduling and insurance requirements
• Demonstrated computer literacy and experience working with a medical office software preferred
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Excellent verbal and written communication skills
• Ability to maintain a high level of confidentiality and professionalism
• Monday through Friday

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!