Ripple Glass Programs Manager

Ripple Glass Programs Manager

Location:

Kansas City

At Sibelco, we advance life through materials.
For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

Are We the Perfect Match?

At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.

Job Description:

The Ripple Glass Program Manager is responsible for the growth, performance, and day-to-day operations of Ripple Glass’s Kansas City Metro-area glass recycling program and additional markets in Atlanta, Georgia, and St Louis, Missouri. This role leads the expansion and optimization of both the public drop-off network and commercial collection programs while driving community engagement, increasing participation, and ensuring operational excellence.

Reporting to the Director of Sustainability, the Program Manager works cross-functionally with Operations, Logistics, and Commercial teams, as well as external partners including municipalities, businesses, and community organizations. This position is based in the Kansas City Metro area and supports regional processing facilities.

Key Responsibilities

Drop-off Program Growth & Network Development

· Recruit, onboard, and retain high-quality bin host locations for drop-off sites

· Maintain a strong pipeline of prospective partners and expansion opportunities

· Identify and execute strategies to increase participation and material recovery across residential and commercial channels

· Evaluate site performance and recommend improvements to optimize network coverage

Commercial Program & Sales

· Identify, pursue, and secure new commercial customers (e.g., bars, restaurants, multi-family communities)

· Develop proposals, negotiate agreements, and with coordination with logistics, onboarding of new accounts, including coordinating bin delivery and setup

· Manage and grow existing commercial accounts, providing ongoing support and maintaining strong relationships

· Maintain accurate customer records and support CRM/account management processes

Operations & Logistics Coordination

· In coordination with logistics, oversee the service and performance of all active drop-off and commercial collection locations

· Coordinate and dispatch collection for roll-off containers across the metro area

· Monitor fill levels, contamination, and site conditions to ensure efficient operations

· Support the fulfillment and distribution of residential/home collection bins

Partnerships & Community Engagement

· Build and maintain relationships with host partners, commercial customers, municipalities, and community organizations

· Serve as a primary point of contact for program stakeholders and public inquiries

· Represent Ripple Glass at events, meetings, and industry forums

Outreach, Education & Marketing Collaboration

· Plan and execute outreach campaigns and education initiatives for both residents and businesses

· Develop and support targeted marketing efforts to drive commercial participation, including case studies, newsletters, and promotional materials

· Capture and share content (photos, program highlights) to support brand presence and engagement

· Promote best practices to reduce contamination and improve participation

Data, Reporting & Continuous Improvement

· Track and analyze program data, including volumes, participation, and site performance across both drop-off and commercial programs

· Produce reports, program updates, and insights for internal and external stakeholders

· Conduct site and bin audits to monitor material quality and inform training or operational improvements

· Document processes, customer information, and program learnings to support continuous improvement

· Collaborate with leadership to set goals and measure program success

· Assist with special projects and strategic initiatives

Qualifications

· 3–6 years of experience in program management, operations, account management, business development, or similar roles with external stakeholder interaction

· Demonstrated ability to manage projects while building and maintaining customer or partner relationships

· Bachelor’s degree in Business, Marketing, Environmental Science or Studies, or related field (or equivalent experience)

· Strong organizational and problem-solving skills with the ability to balance day-to-day operations and growth initiatives

· Excellent communication skills, including public-facing and relationship management experience

· Proficiency in Microsoft Office Suite; experience with CRM or data tracking tools preferred

· Occasional travel, night and weekend work required

Employee Type:

Permanent

Why Join Us?

Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:

• Meet Our People: Careers

• Learn About Our Recruitment Process: Learn More

• Discover Our Sustainability Goals: Sibelco priorities

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

How to Apply

Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the Apply option.

Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.