Data and Program Support Coordinator

Description

Since 1991, Cocoon House has been committed and working towards breaking the cycle of homelessness for teens, young people and their families throughout Snohomish County. The Data & Impact Team works to equip and support the staff working directly in programs. As a member of the D&I Team, the Program and Data Support Coordinator partners with teams and individual staff to ensure they understand data and documentation requirements, have the tools they need to meet requirements, and are prepared for external audits and monitoring. The Program and Data Support Coordinator role is a peer-facing role that requires a solid understanding of database functionality as well as strong interpersonal and training skills. An approximate breakdown of time spent in key areas of responsibility:

• 50% Initial and Ongoing Database Training & Support
• 25% Documentation Training and Support
• 15% Internal Compliance and Monitoring Support
• 10% Meetings and Administrative Tasks

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request. 

Program and Data Support Coordinator Duties & Responsibilities

Full-Time | On-site in Everett 

Starting Wages: $27/hr| +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Data Training and Support:

• Utilize existing training materials to support new database users in understanding how to navigate the agency’s internal database (CaseWorthy) for completing workflows, entering services, and documenting case management activities.
• Provide ongoing training and coaching to individuals and teams to refresh key skills, provide updated information, and build connections between data standards and the day-to-day work of programs. 
• Develop curriculum and materials for individual and team learning. 
• Train and support program leadership in understanding goals, reports, and individual data points.
• Follow up on specific data errors to determine if additional training or support is needed. Partner with team members to troubleshoot data issues.
• Coordinate with the D&I Team to identify potential training and support needs on the user and team levels based on results of the Data Entry Specialist’s quality assurance reports. 
• Maintain knowledge of all programs’ workflows and data requirements in order to appropriately train and support program staff.
• Serve as a backup data entry person when needed.

Documentation and Files: 

• Provide initial and ongoing training to program leadership and staff to support understanding of data-related forms and other key documentation. This includes one-on-one and small team trainings.
• Conduct scheduled and ad-hoc reviews of physical and electronic records.
• Communicate documentation issues to program and agency leadership and monitor corrective actions. 
• Support the agency during funder and licensing monitoring/audits. 
• Maintain long-term file storage spaces including file organization, file retrieval, and annual shredding activities.

Other Tasks:

• Build effective and collaborative working relationships within the team and throughout the agency to advance team goals and the agency mission.
• Professionally represent the agency in meetings and communication with internal and external partners.
• Attend team and agency meetings and trainings. 
• Complete other duties as assigned.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*
• 403(b) retirement plan with agency match*
• 21 days PTO accrual in first year*
• 10 agency-recognized holidays
• Multilingual pay differential opportunities
• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Skills needed to be successful in this position:

• Commitment to agency values including the agency’s racial equity journey
• Experience managing, training, or leading others in the workplace
• Ability to implement a variety of training methods, adapt approach as needed, assess learning, and provide feedback using a growth mindset
• Basic understanding of database functionality 
• Intermediate MS Excel skills with the ability to accurately read and understand data sets, develop and use spreadsheets for tracking tasks, and to sort and manipulate data 
• Additional Microsoft Suite proficiency: OneNote, Outlook, PowerPoint, Teams, and Word
• Strong interpersonal skills including experience and comfort providing feedback to peers and leadership 
• Strong written and verbal communication skills
• Proven organizational, time management, and problem-solving skills
• Ability to prioritize tasks and meet multiple shifting deadlines

General:

• High school diploma/GED or high school equivalency
• Must be 21 years of age or older
• DCYF background clearance
• Acceptable driver's abstract with no more than 2 violations within last 3 years
• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients
• Be able to hear voices and alarms.
• Ability to read and comprehend a variety of materials
• Ability to operate phone, computer, and record information for files and logs
• Must be able to lift up to 50 Ibs
• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
• Go up and down stairs