Cashier, Cage

Summary Statement:

The Cashier, Cage Player Services is responsible for completing monetary transactions, exchanging tokens, processing wire transfers, performing credit checks and balancing books at the end of the shift. The ideal candidate will create a work environment that supports our core values, promotes integrity, teamwork, performance, recognition, and mutual respect. All responsibilities are to be performed in accordance with all gaming laws and regulations, as well as Resorts World Las Vegas policies, practices, and procedures.

Primary Job Duties: Includes but is not limited to:

• Conduct all cage transactions including cash exchanges, chip redemptions, check cashing, credit card cash advances, purchase ticket issuance, and TITO (Ticket-In Ticket-Out) ticket processing. 
• Issue and redeem markers in compliance with approved credit procedures; manage front money transactions including deposits, withdrawals, redemptions, and safekeeping. 
• Perform cashless wagering transactions such as account funding, withdrawals, and balance inquiries using approved systems. 
• Cash personal checks and process cash advances by vendor instructions and company guidelines. 
• Verify and redeem acceptable foreign currencies. 
• Balance assigned cash drawer and bank at the beginning and end of each shift; resolve discrepancies and reconcile daily reports and paperwork. 
• Prepare and document all recordable transactions in accordance with company standards, Title 31, AML, and all applicable gaming regulations. 
• Safeguard company assets including cash, chips, TITO tickets, cashless instruments, and other negotiable items.
• Enroll guests in the Genting Rewards program, issue player cards, and ensure accurate data entry and account updates. 
• Provide information on promotions, reward points, tier benefits, and casino events. 
• Support marketing and promotional events by processing entries, redemptions, and rewards. 
• Assist guests with the Resorts World Las Vegas mobile app, including registration, login support, account linking, and navigation of features such as rewards and cashless wagering. 
• Resolve member issues within authorized limits while maintaining brand standards and delivering courteous, professional service.
• Maintain a clean, safe, and organized work environment.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. 
• Perform other duties as requested.

Qualifications: Includes but is not limited to:

• Ability to work flexible schedules, including nights, weekends, and holidays. 
• Excellent customer service skills with a polished appearance and professional demeanor. 
• Ability to handle large cash volumes and high-value transactions with accuracy.
• Ability to maintain confidentiality and discretion with sensitive financial and personal information. 
• Working knowledge of Title 31, AML compliance, cashless wagering systems, and casino cash-handling procedures preferred. 
• Proficient in all cage-related platforms.
• Must qualify for and maintain a valid gaming license. 
• Ability to obtain and maintain full knowledge of company and departmental policies, procedures, and regulations.

Preferred:

• Previous experience working in a large, luxury resort setting.
• At least six months as a Casino Cage Cashier.
• Working knowledge of gaming regulations.
• Strong understanding of fraud prevention and credit scams.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum one (1) to three (3) years cashier experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following: Nevada Gaming License

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.