Responsibilities:

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.

• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.

• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.

• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.

• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.

• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Educational Background:

• High School Diploma/GED or equivalent experience required.

Work Experience:

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.

Salary ranges:

2136 - 3051 EUR gross monthly

The position will cover US time zone: 5 PM – 2 AM Lithuania time.

Li-hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB