Case Support Specialist - Hennepin County

Description

At Pinnacle Services, our mission is to ensure that quality services are provided to the people we serve, so that they may achieve their full potential and realize their dreams. We are committed to creating and expanding opportunities for people with disabilities. This is demonstrated by our agency’s contribution to the realization of an individual’s choice of caregivers, support, housing and employment opportunities.

Pinnacle Services has a need for a Case Support Specialist to join our Case Management team. This position requires you to be tech-savvy, highly organized, deadline-driven, and capable of completing tasks efficiently. In this role, you will primarily focus on clerical duties.

Job Duties and Responsibilities

• Records management: create client files and paperwork packets to be used for client meetings. Direct paperwork to client files, and archive files according to predetermined storage procedures. 
• Client contact: arrange meetings or provide other directed support to the assigned Case Manager or Client Relations Coordinator. 
• County contact: contact appropriate personnel at a county to support billing, records management, or other processes as directed. 
• Policies and procedures: remain up to date on applicable document changes.
• Coding: complete accurate and timely coding of medical diagnoses in accordance with current Medicare billing and coding regulations. 
• Database management: support creation and maintenance of client information in our Access database, and department information or records on our SharePoint site. 

 Company Perks:

• Training Program
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Voluntary Life Insurance
• Flexible Spending Account
• MN Paid Leave
• Paid Time Off
• 7 Holidays
• 401K - Eligible to contribute the 1st quarter after 6 months of employment 
• Animal Friendly Corporate Office
• Professional Growth Opportunities
• Flexible Schedules
• Team Atmosphere
• Flex-Time Benefit- available after the first 90 days.
• Hybrid Work Schedule: Employees may qualify for a hybrid schedule (1 remote day and 4 in-office days per week) after completing required training, meeting performance and billable unit expectations. 

Requirements

• High school diploma or equivalent education.
• Successfully pass a background study. 

Preferred Experience:

• Previous experience working in Human Services or an Administrative Role.
• Experience with Microsoft Suite products.