- Location
- MGM Macau, Macao
- Type
- Full-time
- Seniority
- Manager
- Source
- Workday
Description
We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.
我們誠邀才華出眾的您，把握美高梅中國事業機會，與金獅再闖另一座高峰。
Job responsibilities:
- Ensure efficient operation of the Housekeeping Department and all its equipment, ancillary maintenance and repair services and protection of the owner's assets
- Inspect rooms and Public Areas routinely throughout the day
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules if necessary to meet business demands
- Be knowledgeable of Hotel information to confidently answer guest inquiries.
- Observe guest reactions and confer frequently with staff to ensure guest needs are exceeded
- Handle guest complaints in an expedient and effective manner
- Establish par levels and monitor stock of all Housekeeping supplies, amenities and equipment. Prepare periodic Consumption Reports
- Provide training and development opportunities for all Housekeeping department personnel
- Administer yearly performance evaluations for all Housekeeping Supervisor; provide performance feedback to all staff; handle disciplinary problems and counsel and coach staff when necessary
Job requirements:
- 3 - 5 years’ experience in similar capacity in a 5 star luxury Hotel, Resort or Casino environment
- Bachelor’s Degree from reputable University preferred
- Fluent in English, Mandarin and Cantonese
- Excellent knowledge of Opera, Microsoft Office, HotSOS and other operating system
Skills
Housekeeping
