- Salary
- $78k – $117k
- Location
- WA-SeaTac, USA
- Type
- Full-time
- Department
- Operations
- Experience
- 2+ years
- Education
- High School
- Visa
- Not sponsored
- Closing date
- 6 days ago
- Source
- iCIMS
Description
Company
Alaska AirlinesThe Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Sector Support Specialist serves as a customer service advocate for the system representing Alaska Airlines and its customers and employees. This role is responsible for developing solutions to eliminate negative impacts to both the operation and the guests during irregular operations. This role ensures the highest standards of customer service including an uncompromising commitment to safety within Network Operations Control (NOC) at Alaska Airlines. As an individual contributor, this role works as a part of a leadership team to provide real-time guidance to station and reservation personnel and manages customer operations activities for Alaska Airlines and its subsidiaries.
Key Duties
- Take initiative to develop solutions to minimize and/or eliminate real-time negative impacts to guests during irregular operations and provide support to the frontline.
- With limited direction from manager, work independently to manage the Extreme Flight Irregularity (EFI) program; follow guidelines provided by NOC leadership to ensure the guests and AS are supported system wide.
- Make recommendations on process and real-time guidance to train station and reservation personnel.
- Serves as the customer service advocate.
- Apply deep knowledge in procedure/operations of stations and reservation system-wide, while supporting Alaska Airlines policies and security directives.
Job-Specific Experience, Education & Skills
Required
- 2 years of experience in Customer Service, Network Operations, or related area.
- Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
- Knowledge of FAA policies and procedures.
- Excellent communication skills (both written and verbal) to enhance customer and employee satisfaction.
- Demonstrate proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
- Proven success at influencing cross-functionally and building relationships both in and outside of team.
- Proven ability to demonstrate tact in communicating with others, apply deep knowledge to constructively resolve problems, translate complex topics simply and succinctly.
- Ability and willingness to work rotating shifts (e.g., holidays, weekends, or non-traditional hours).
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred
- Strong knowledge of Sabre / Image.
- Experience working in Airport Operations.
- Knowledge of AS system regulations, company policy, procedures, and security directives.
- Proven ability to work well under pressure and provide independent judgment and good decision-making.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate
Salary Range
$78,300 -- $117,450 / yearBonus
Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We don’t typically hire at the top of the range.
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
