Senior Coordinator, Information Technology | PAM Health Corporate

Overview

The Senior Coordinator, Information Technology provides high-level coordination, administrative, and business support for assigned leaders, departments, projects, and initiatives. This role serves as a central point of contact for internal teams, external partners, vendors, and business stakeholders, ensuring timely communication, accurate follow-through, and effective coordination across multiple priorities.

 

The Senior Coordinator, Information Technology supports executive-level scheduling, meeting preparation, documentation, minutes, action item tracking, reporting, process coordination, and basic business analysis activities, including gathering requirements, organizing information, identifying workflow gaps, and helping translate business needs into actionable next steps.

Responsibilities

Position Responsibilities

• Provides senior-level coordination support for assigned leaders, departments, projects, and initiatives, ensuring priorities are organized, tracked, and completed accurately and timely.
• Manages complex calendars, schedules meetings, coordinates logistics, prepares agendas, gathers materials, and ensures leaders and participants are prepared for meetings and follow-up activities.
• Records meeting notes, decisions, risks, issues, and action items; distributes summaries and follows up with responsible parties to support accountability and timely completion.
• Serves as a liaison among internal departments, hospital or business units, external vendors, consultants, and business partners to facilitate communication, resolve scheduling or coordination barriers, and maintain alignment across workstreams.
• Supports basic business analysis activities by gathering and organizing stakeholder input, documenting current-state processes, identifying gaps or opportunities, and helping define business needs, requirements, and desired outcomes.
• Assists with development and maintenance of reports, presentations, dashboards, project documentation, process maps, status updates, and other business materials for leadership review and decision-making.
• Coordinates project and operational work plans, timelines, deliverables, milestones, dependencies, and follow-up items in partnership with business owners, project teams, and external partners.
• Maintains accurate records, files, trackers, contact lists, meeting materials, project documentation, and other department resources in accordance with company standards and confidentiality requirements.
• Drafts, edits, and formats correspondence, communications, presentations, meeting materials, and documentation with attention to accuracy, clarity, professionalism, and appropriate audience.
• Processes or coordinates administrative items such as invoices, purchase requests, expense reports, travel arrangements, onboarding logistics, supply needs, and other operational support activities as assigned.
• Uses independent judgment to prioritize competing requests, anticipate needs, escalate issues appropriately, and support smooth day-to-day operations in a fast-paced environment.
• Maintains discretion and confidentiality when handling sensitive business, personnel, operational, financial, vendor, or patient-related information.
• Promotes a collaborative, service-oriented approach when working with leaders, peers, team members, facilities, vendors, and external business partners.
• Performs other duties as assigned.

Leadership

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
• Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the mission and vision of PAM Health within the work environment and the community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures. 

Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.

Qualifications

Education and Training: Associate degree in Business Administration, Healthcare Administration, Communications, Information Systems, or related field required; Bachelor’s degree preferred. Equivalent combination of education and relevant experience may be considered.

 

Experience: Three to five years of progressively responsible administrative, coordination, project support, business operations, or business analyst-related experience required. Experience supporting senior leaders, coordinating cross-functional initiatives, working with vendors or external partners, applying project management principles and practices, and preparing meeting materials, notes, reports, and follow-up documentation preferred. Healthcare, information technology, or multi-site business environment experience preferred.

• Demonstrated experience managing calendars, coordinating meetings, documenting action items, supporting projects, and communicating with multiple stakeholders.
• Experience gathering information, documenting processes, tracking deliverables, and supporting business analysis or process improvement activities.

Knowledge, Skills, and Abilities:

• Strong organizational skills with the ability to manage multiple priorities, deadlines, schedules, and deliverables with accuracy and attention to detail.
• Excellent written and verbal communication skills, including the ability to prepare professional meeting notes, summaries, correspondence, reports, and presentations.
• Ability to work effectively with executives, leaders, internal business units, hospital or operational teams, vendors, consultants, and external partners.
• Ability to gather and organize business requirements, document workflows, identify gaps, track risks and issues, and support process improvement efforts.
• Knowledge of project management principles and practices, including planning, scheduling, tracking deliverables, documenting risks and issues, coordinating dependencies, and supporting timely follow-up.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams; ability to learn and use project tracking, collaboration, reporting, and business systems as needed.
• High level of professionalism, discretion, sound judgment, customer service orientation, and ability to maintain confidentiality.
• Ability to work independently, anticipate needs, follow through on commitments, and escalate issues appropriately.

About PAM Health

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.PAMHealth.com for a comprehensive look at how we're able to positively impact our local communities.

 

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.