Customer Journey and CRM Manager (UK Fixed Term Contract for a Maternity Cover) - Immediate Start
Aethoshotels
·1 week ago
- Salary
- £33k – £45k/yr
- Location
- London
- Workplace
- Remote
- Type
- Contract
- Department
- Aethos Marketing
- Seniority
- Manager
- Experience
- 3+ years
- Source
- Lever
Description
We are looking for a UK based Customer Journey & CRM Manager (Fixed Term Contract for a Maternity Cover) to lead the execution and optimisation of Aethos’ guest communication strategy across our portfolio of hotels and clubs.
This role is responsible for managing the end-to-end guest communication journey, ensuring guests receive timely, relevant, and brand-aligned communications throughout their lifecycle, from pre-arrival through post-stay engagement.
The ideal candidate combines strong CRM and lifecycle marketing expertise with excellent copywriting and creative skills. They will be responsible for creating and managing brand-level newsletters, overseeing automated guest communications, ensuring data quality and segmentation standards, and working closely with local hotel teams to maintain consistency across all guest-facing communications.
Experience within hospitality is considered a strong advantage.
This is a maternity cover position with an initial fixed-term contract. Given Aethos’ continued growth, there may be an opportunity for the role to be extended beyond the maternity cover period, subject to business needs and performance.
The position can be hybrid or fully remote.
