Senior Administration Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

You will form part of RMM within Mass Foundation which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

This role is a senior operational specialist position responsible for managing complex administration processes, premium collections, stakeholder relationships and presentations, process improvements and reporting, while serving as the business's subject matter expert.

This role utilises expert knowledge in the specific fields of administration / product / process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.

• This role functions as a subject matter expert in a specific field of administration / product / process.

• Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.

• Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).

• Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.

• May act as a coach for Specialist staff.

• Often consulted for system enhancements.

• Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month).

• Employer Engagement to build, retain and maintain relationship.

• Engage and Support all Distribution Channels w.r.t escalation is issues/ providing business updates @ pay offices/ responding to deduction enquiries.

• Premium Collection: Billing, Collection, Allocation and Reconciliation (RMM and PF).

• Facilitate deductions for unique events (YPU).

• Management Reports.

• Drive implementation of New Business to improve FAC and reduce NTU.

• Drive efficiencies in processes and at pay offices.

• Exceptions managements.

• Initiates processes and deals with clients requests across different platforms while adhering to productivity standards.

• Individually accountable for managing own time, tasks and quality of output for periods of 1 day to a maximum of 3 months.

• Improve knowledge and competencies by continual self-study and making use of learning opportunities available in the business.

• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.

• Takes accountability for own performance, personal and career development.

• Contribute to the overall effectiveness and success of the team.

• Maintain an ability to adapt to ever changing business and customer needs.

Requirements:

• Matric (Compulsory).

• Minimum of 3 years experience in the financial services industry.

• Premium collections experience will be advantageous.

• Own car and drivers license required.

• Travelling will be required throughout Limpopo.

• Hyphen, vantage system knowledge advantageous.

• Strong verbal communication and presentation skills.

• MS Office suite.

 

Skills

Administration Management, Billing Administration, Billing Reconciliation, Collections Management, Distribution Channels, Employee Engagement, Report Writing

Competencies

Decision Quality

Directs Work

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education

Matriculation Certificate (Matric) (Required)

Closing Date

15 July 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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