Deputy Public Administrator I

Job Summary:

Performs a variety of tasks to support and maintain the Public Administrator’s office and the clients it serves.

The duties and responsibilities in this Job Description are not a comprehensive list and Buchanan County reserves the right to assign, reassign or eliminate the duties and responsibilities of this job either orally or in writing. The scope of the job may be changed at any time due to reasonable accommodations or other reasons deemed appropriate by the County. This Job Description does not constitute an Employment Agreement between the employer and employee and is subject to change, according to the business needs of Buchanan County.

Passing of a drug screening required prior to appointment

Passing of a background check prior to appointment

Buchanan County is an

EQUAL OPPORTUNITY EMPLOYER

Essential Duties and Responsibilities:

• Assist the public at the front counter and by telephone
• Accurately documents phone calls in client files
• Forwards phone messages to appropriate office personnel
• Responsible for entering new ward information in SEM and maintaining correct and updated information
• Schedules all care plan meetings for Public Administrator’s office personnel
• Prepares Annual Status Reports for probate
• Processes incoming and outgoing mail
• Reviews, approves, and signs customary documents for all wards; all leases and contracts to be reviewed by Public Administrator
• Save and print necessary Orders from probate
• Responds to ward/protective placement and clinical issues
• Responsible for naming and filing electronic documents for assigned wards
• Participates in care plan meetings representing the Public Administrator
• Rotates on-call schedule; carries and answers emergency phone on 24-hour basis 

Other Duties and Responsibilities:

• Operate office equipment, including but not limited to: copy machine, computer, phone, 10-key
• Perform all other duties as assigned by CDPA/PA 

Education/Experience:

High School diploma required.  

At least three years of increasingly responsible related experience; or

Any equivalent combination of related education and experience, preferred.  

Required Knowledge, Skills and Abilities:

• Ability to communicate orally and in writing, in person as well as on phone
• Able to read files, enter documentation, and respond to questions in a timely manner 
• Must achieve high client satisfaction and relationships, with ongoing administration processes 
• Must protect a high level of confidential client information, including personal medical and financial records
• Ability to exercise judgement, decisiveness and creativity in situations involving a variety of pre-defined duties subject to frequent change
• Ability to recognize and identify degrees of similarities or differences between characteristics of forms associate with job-related objects, materials and tasks
• Ability to work under pressure, managing a complex and high workload while simultaneously changing direction based on business priorities
• Knowledge of eligibility guidelines of benefits for individuals with disability
• Able to work independently and as part of a team
• Knowledge of standard office practices, record keeping, office equipment and computer software, including proficiency in Microsoft Office programs
• Ability to perform a variety of tasks with a high degree of detail and accuracy
• Excellent communication, written and listening skills 
• Strong attention to detail and organization skills

Working Environment/Physical Requirements:

The majority of work is performed in a professional office setting and is generally sedentary. Must possess vision to read printed materials and computer screen and to correspond via email. Must possess hearing and speech to communicate in person and over the telephone. Ability to operate a motor vehicle. Cognitive ability to understand and convey complex information is a must. 

Special Requirements:
Candidates must pass a criminal background check, meet all legal hiring requirements, and be able to obtain and maintain a surety bond. Buchanan County may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history, or if the applicant is unable to obtain or maintain the required surety bond.

Employee Behavior and Conduct:

County employees shall conduct themselves in a professional manner.    Employees should respect their colleagues, and extend courtesy to those with whom they come in contact both internally and externally during the performance of their job duties.