- Location
- AU Newcastle Glazing, Australia
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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The primary mission of an O’Brien® Glazing Customer Service Administrator is to provide exceptional service and to meet each customer’s needs. The role supports the Regional or Area Team administratively and operationally. The role may have a specialist focus in one or more of the following areas: Customer Service, Invoicing, Payroll, Purchasing, Service Recovery and Workforce Planning. However the role will typically require multi-skilling in these areas and incumbents will be expected to demonstrate a range of skills across all these areas of specialist focus where and when required. Working Relationships Internal relationships - Regional Operations Management, Central Operations including Field Managers, Service Delivery Manager, Planners, Measure & Quote team, Finance and IT, HR and Payroll, Supply and Distribution, Customer Solutions External relationships- Local customers (including insurers, loss assessors, and facilities managers), local suppliers. Qualifications Minimum School Certificate or equivalent Drivers Licence – possession of current drivers licence Experience & Attributes Essential Experience in a front line customer service role Experience in a role requiring customer service/clerical/administrative skills in a service or retail based industry IT literate, i.e. Excel, Outlook, Word Desirable Exposure to / understanding of Glazing techniques. Strong understanding of the glass/building industry including products and suppliers. Some experience in workforce planning or role that requires a high degree of forecasting and statistical analysis/reporting.--
If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
