Principal Engineer - IT Product Support

Company:

Marsh

Description:

Microsoft Dynamics 365 Developer (L2 & L3 Support)

We are seeking a skilled MS Dynamics 365 administrator & developer with relevant experience (min 5-6 years) supporting, configuring & customizing the Microsoft Dynamics 365 platform and building & maintaining data pipelines in Azure Synapse

Responsibilities:

Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management via Azure active directory groups

Troubleshoot / Replicate issues encountered by users, Investigate and identify the root cause behind the issues and propose solutions.

Understand the business logic set on tables (standard & custom) including but not limited to Power Automate, Business process flows, Cloud Flows, Validation rules written using JavaScript & Plugins.

Fix production bugs on areas mentioned above adhering to correct deployment practices.

Proactively monitor our ServiceNow incident queues for Dynamics 365 specific tasks during your shift, take ownership and provide timely support to end users as per our defined SLAs.

Utilize AzureDevOps to document enhancements & bugs

Engage Microsoft support on product specific issues, Expedite and ensure timely resolutions.

Collaborate with business stakeholders to understand issues / pain points & be detail oriented

Regularly monitor system health/performance and monitor data integrations with connected systems using Azure Synapse pipelines. Identify, troubleshoot & expedite pipeline failures.

Maintain/troubleshoot issues with existing data pipelines in Azure Synapse and develop enhancements.

Use SQL 4 CDS to perform bulk data DML operations like insert, update, delete.

Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience.

Assist in the planning and execution of system upgrades, patches, and enhancements.

Support during release weekends (once per month) on Saturday and/or Sundays as required

Qualifications / Skillset:

Bachelor’s degree in computer science, Information technology or a related field.

Microsoft Dynamics 365:

Well versed on Microsoft Dynamics 365 Sales & Customer Insights - Journeys products

Ability to troubleshoot & build customizations using Power automate, Business process flows, Cloud Flows, Validation rules written using JavaScript & Plugins

Azure Synapse:

    Ability to build & troubleshoot pipelines for integrations in Synapse
    Ability to build complex transformations using mapping data flows
    Experience of working with a variety of data sources like databases, api, sftp locations, ADLS etc.
    Experience of working with file based integrations like Json, csv etc.

Databases:
    Experience in traditional relational databases like SQL server.
    Ability to build complex SQL queries based on requirement
    Ability to analyze large datasets

Excellent written and verbal communication skills, with the ability to collaborate effectively with internal cross-functional teams.

Relevant Microsoft Certifications preferred.

Tags:

Microsoft Dynamics 365 Development, Azure Synapse Development

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.