Sales Associate

Description

HRS. WORKED PER DAY: 8+
HRS. WORKED PER WEEK: 40+

ROLE PURPOSE: At Mor Furniture, our Sales Associates and Showroom Managers create welcoming, comfortable experiences that help customers feel confident in their purchase decisions.  This role is responsible for delivering friendly, solution-oriented service by understanding each customer's needs and guiding them through products, financing, and design options to bring their space together.

Team members in this role are knowledgeable about our products and take pride in helping customers explore features, styles, and value options - from good to better to best.  You'll greet each guest with professionalism, ask thoughtful questions, recommend solutions, and follow through to ensure a great experience from start to finish.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Learn customer needs and demonstate furniture features, including how products function and fit into their home
• Guide customers through product options and value tiers to help them make confident decisions
• Process sales orders accurately, including financing and related paperwork
• Maintain showroom displays and ensure floor models are clean, organized, and presentation-ready
• Set and work toward personal and team sales goals
• Coach and support team members in delivering excellent customer service 
• Perform additional duties as assigned to support the showroom and the team

Requirements

MINIMUM QUALIFICATIONS: (The following qualifications can be acquired and demonstrated through experience, education and/or vocational training as noted or as appropriate.)

• Communication skills: Ability to read, analyze and interpret documents; ability to respond to inquiries of complaints from customers /employees, ability to effectively present information to top management, middle management or employees. Ability to speak clearly and persuasively in positive or negative situations. Ability to write clearly and informatively; edit work for English structure usage.
• Computer skills: Ability to work with word processing, spreadsheet and database software applications.
• Problem solving skills: Ability to identify and resolve problems in a timely manner; gathers and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.
• Project Management skills: Ability to develop project plans; coordinates projects; communicate changes and progress; complete projects on time and budget; manage project team activities.
• Visionary Leadership skills: Ability to display passion and optimism; inspire respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
• Strategic Thinking skills: Ability to develop strategies to achieve organizational goals; understand organization's strengths & weaknesses; adapt strategy to changing conditions.
• Safety and Security skills: Ability to observe safety and security procedures; determines appropriate action beyond guidelines; report potentially unsafe conditions; uses equipment and materials properly.

PHYSICAL AND MENTAL CRITERIA:
Retain and comprehend information in order to: receive and follow instructions, read, interpret, compare and analyze data: research information in order to resolve problems; identify issues requiring further attention, corrections and/or make recommendations, then take preventive actions; process facts and apply judgments; communicate with others to provide or obtain information. Demonstrate adaptability and flexibility to changing priorities, deadlines, demands and assignments while maintaining cohesive and harmonious working relationships. Establish and maintain collaborative working relationships with others related to learning, problem solving, backup support and fostering team support. Perform repetitive key strokes to compile and prepare documents, reports and correspondence.

The above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive list of responsibilities, duties and skills. Management retains the discretion to add or change the duties at any time.