Tehnician Service

SIGNIFICANT ACTIVITIES

- Welcoming customers
- Identify customer needs and propose appropriate solutions
- Carry out functional and performance tests on equipment before and after intervention
- Carrying out in-depth diagnostics
- Recommend solutions (overhauls, repairs, etc.) and draw up and pass on quotations to customers
- Carry out repairs based on technical documentation
- Carry out preventive and corrective maintenance on equipment (overhauls, etc.) based on maintenance plans and operating procedures
- Parameterize and calibrate hardware based on customer application
- Understanding and use the documentation technical documentation (manuals, data sheets, etc.)
- Write and send intervention reports to customers
- Draft and send warranty claims to the manufacturer
- Act as a technical referent for workshop stakeholders
- Complete the various business documents and tools relating to operations (intervention reports, activity planning in the business tool, etc.)
- Report daily on activities to line management

RESPONSIBILITIES AND SCOPE FOR ACTION

- Guaranteeing the quality of operations
- Guarantee the quality of the solution proposed to customers
- Respect standard times
- Ensure the conformity of the workstation and tools provided
- Be a technical reference in the workshop
- Know and strictly apply health and safety rules (personal protective equipment, procedures, etc.)
- Get to know and apply strictly the rules environmental rules (sorting, anti-contamination, etc.)
- Know and apply internal and external compliance procedures and rules

PROFESSIONAL KNOWLEDGE

DIPLOMA(S) AND/OR EXPERIENCE(S)

Vocational baccalaureate to Bac +2 in electrical engineering or electronics and/or significant experience desirable

SPECIFIC KNOWLEDGE(S)

Technical skill(s)

- In-depth professional knowledge in the technical field (electronics, electrical engineering, etc.)
- General knowledge of health, safety and environmental regulations
- Basic knowledge of IT tools and information systems
- Intermediate level of English (B1)

Behavioral skill(s)

- Analytical skills
- Rigor
- Reactivity
- Pedagogy
- Adaptability
- Good interpersonal skills

JOB PURPOSE

Based on the activities assigned by their superiors, after-sales service technicians welcome and advise customers (overhauls, equipment malfunctions, sales of spare parts).
He/she draws up and submits quotations to customers and carries out workshop work on equipment (analyses, in-depth diagnostics, repairs).
He/she is a technical referent.

Job Description

SIGNIFICANT ACTIVITIES

- Welcoming customers
- Identify customer needs and propose appropriate solutions
- Carry out functional and performance tests on equipment before and after intervention
- Carrying out in-depth diagnostics
- Recommend solutions (overhauls, repairs, etc.) and draw up and pass on quotations to customers
- Carry out repairs based on technical documentation
- Carry out preventive and corrective maintenance on equipment (overhauls, etc.) based on maintenance plans and operating procedures
- Parameterize and calibrate hardware based on customer application
- Understanding and use the documentation technical documentation (manuals, data sheets, etc.)
- Write and send intervention reports to customers
- Draft and send warranty claims to the manufacturer
- Act as a technical referent for workshop stakeholders
- Complete the various business documents and tools relating to operations (intervention reports, activity planning in the business tool, etc.)
- Report daily on activities to line management

RESPONSIBILITIES AND SCOPE FOR ACTION

- Guaranteeing the quality of operations
- Guarantee the quality of the solution proposed to customers
- Respect standard times
- Ensure the conformity of the workstation and tools provided
- Be a technical reference in the workshop
- Know and strictly apply health and safety rules (personal protective equipment, procedures, etc.)
- Get to know and apply strictly the rules environmental rules (sorting, anti-contamination, etc.)
- Know and apply internal and external compliance procedures and rules

PROFESSIONAL KNOWLEDGE

DIPLOMA(S) AND/OR EXPERIENCE(S)

Vocational baccalaureate to Bac +2 in electrical engineering or electronics and/or significant experience desirable

SPECIFIC KNOWLEDGE(S)

Technical skill(s)

- In-depth professional knowledge in the technical field (electronics, electrical engineering, etc.)
- General knowledge of health, safety and environmental regulations
- Basic knowledge of IT tools and information systems
- Intermediate level of English (B1)

Behavioral skill(s)

- Analytical skills
- Rigor
- Reactivity
- Pedagogy
- Adaptability
- Good interpersonal skills