- Location
- New York, New York
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Success
- Seniority
- Manager
- Source
- Lever
Description
About Valdera
At Valdera, we are empowering the world’s most innovative manufacturers to bring their ideas to life by transforming how they source materials. We are an AI-native sourcing platform that digitizes the complex chemical and raw material supply chain, making it effortless for companies to discover suppliers, qualify materials, and build resilient supply chains at scale.We are a fast-growing team backed by top-tier investors, serving Fortune 500 industrial manufacturers, CPG brands, pharmaceutical companies, and chemical majors. Our culture is built for ambitious, "get-it-done" individuals who thrive in high-performance environments and want to see the direct impact of their work on the global physical economy.
About the Role
We are looking for an experienced Customer Success Manager to support and grow our enterprise customer base across Europe. In this role, you will be responsible for ensuring customers realize measurable value from Valdera’s platform, driving retention, expansion, and long-term partnerships. You will act as a strategic partner to procurement leaders and supply chain executives, helping them modernize their sourcing operations through Valdera’s cutting-edge technology. This is a high-impact, hands-on role for an individual who takes full ownership of customer outcomes, combines strong client management skills with analytical rigor, and understands how enterprise SaaS is adopted and scaled inside large organizations.
Skills
ProcurementChange Management
Benefits
Ownership: You will play a key role in shaping our Customer Success organization and its operating model. Impact: We are not just optimizing clicks; we are fixing the physical supply chain that the world relies on. Growth: Work alongside a world-class team from top tech and industrial backgrounds in an environment that prioritizes rapid career acceleration.
