Supervisor

Description

Position Overview

The Restaurant Supervisor is a key leader on the floor, responsible for ensuring smooth daily operations, delivering exceptional guest experiences, and supporting the development of our team (Firestarters). This role is a stepping stone into salaried management, designed for high-performing individuals ready to grow their leadership career. 

You will lead by example, own the guest experience, and help drive operational excellence in both front-of-house and back-of-house environments.

What You’ll Do

• Oversee daily restaurant operations to ensure an outstanding guest experience 
• Lead, coach, and motivate team members to perform at a high level 
• Own and resolve guest concerns quickly and professionally 
• Execute opening and closing procedures, ensuring readiness and security 
• Maintain cleanliness, food safety, and health standards at all times 
• Support labor, shift execution, and overall restaurant flow 
• Partner with management to drive performance and team development 

What We’re Looking For

• Natural leader who thrives in a fast-paced environment 
• Strong communication and problem-solving skills 
• High emotional intelligence (self-awareness, empathy, team leadership) 
• Passion for hospitality and developing others 
• Ability to stay calm and effective under pressure 
• Service-driven mindset with a hands-on leadership style

Requirements

• Must be 21 years of age or older 
• Minimum of 3 months restaurant experience (Smokey Bones preferred) 
• Ability to pass a background check 
• Reliable transportation 
• Flexible schedule (nights, weekends, holidays) 
• Ability to maintain confidentiality and professionalism