Medical Back Office Supervisor

Description

About Elica Health Centers:

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

What You Will Do:

The successful candidate will be willing and able to:

• Greets and prepares patients by accurately obtaining vital signs, medical history, allergies, and medication reconciliation at each visit; documents information in Epic EHR and assists providers during exams and procedures.
• Prepares, cleans, and stocks exam rooms and workstations to ensure provider readiness and efficient patient flow.
• Administers injections, immunizations, and ordered diagnostic tests or referrals; ensures accurate documentation in Athena EHR.
• Oversees daily back-office operations, including Medical Assistant staffing, scheduling, patient flow, visit productivity, EHR documentation, and overall patient experience.
• Monitors and adjusts Medical Assistant schedules to maintain efficient workflow and ensure compliance with break and meal requirements.
• Ensures proper documentation and follow-up of clinic equipment inspections and medication inventory monitoring, including laboratory and safety equipment.
• Maintains clinic and laboratory equipment in compliance with all applicable city, county, state, and federal regulations
• Manages medical supply inventory, ordering, and stock maintenance.
• Processes and resolves patient care inquiries and complaints in coordination with clinic leadership.
• Oversees onboarding and training of new Medical Assistants and supports hiring efforts in collaboration with the Clinic Manager.
• Creates and manages schedules for providers, patients, and staff to support operational efficiency, as delegated by the Clinic Manager.

Benefits

Elica Health Centers offers a competitive, comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage. Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions.Coverage options are available for individual and family tiers.
  Retirement – 403(b) plan with up to 4% employer match and immediate vesting
• Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday
• Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits

Eligibility: Benefits are available to employees working 30+ hours per week, effective the first of the month following 30 days of employment.

Compensation Disclosure: $83,699.20 - $87,880.00

The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification.

Requirements

• High School Diploma or Equivalent
• Certificate of Completion from an accredited Medical Assistant program or demonstration of a comparable combination of training and experience.
• Current BLS/CPR certification required.
• At least 1 years of supervisory or lead experience (preferred).
• Knowledge of CHDP/VFC programs.

Additional Requirements

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

Physical Requirements and Work Environment:

The work environment is characteristic of the healthcare facility environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or lift. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.