- Location
- Penang
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Jun 30, 2026
- Source
- CareersPage
Description
Join a global customer support environment for a leading digital reservation and booking application. You will support Mandarin-speaking users with inquiries related to bookings, account issues, and general platform support.
This is a great opportunity for fresh graduates and early-career professionals looking to build experience in an international customer service environment.
Location: Livingston, Malaysia (On-site)
Employment Type: Full-time
Working Schedule: Rotational shifts (24/7), 5 working days / 2 days off
Start Dates: 25 May 2026 / 15 June 2026
Key Responsibilities
- Provide customer support in Mandarin via phone, chat, and email
- Assist users with booking-related inquiries and account issues
- Support customers through the reservation and payment process
- Ensure accurate handling of customer data and transactions
- Escalate complex issues when necessary
- Deliver a high-quality, professional customer experience
- Meet performance KPIs and quality standards
Requirements
- Fluent Mandarin (C1 level required)
- B2 English (written & spoken)
- Strong communication skills
- Ability to work in a 24/7 rotational shift environment
- Basic computer literacy (Windows, MS Office)
- Typing speed of at least 40 WPM with 90% accuracy
- Fresh graduates are welcome to apply
Offer
- Up to RM 4,500 gross/month (including language allowance)
- Total package for PRC candidates up to RM 5,500 gross/month
- Structured training and onboarding provided
- Career development in an international environment
Why This Role
A strong entry-level opportunity in the digital travel and reservation industry, offering exposure to global customer support operations and structured career progression.
Skills
Customer Service