Training Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION: Support sales staff and management in customer stores by providing appropriate product information, sales approaches, and display to effectively sell the merchandise. Visit customer stores and promote products to department management and sales associates. Provide product and sales training to sales staff. Participate in major sales events and directly sell to retail customers. Work on visual displays in departments. Follow up with sales staff on inventory/sales issues. HOW WILL YOU MAKE AN IMPACT? - Support sales staff and management in customer stores by providing detailed product information, effective sales approaches, and visually appealing displays to enhance merchandise sales. - Visit customer stores to promote products to department management and sales associates, ensuring comprehensive understanding and enthusiasm for the products. - Conduct thorough product and sales training sessions for sales staff, equipping them with the necessary skills and knowledge to excel in their roles. - Participate actively in major sales events, directly engaging with retail customers to drive sales and enhance customer experience. - Design and implement visually compelling displays in departments to attract customer attention and boost sales. - Follow up diligently with sales staff on inventory and sales issues, providing solutions and support to maintain optimal stock levels and sales performance. - Identify training needs and develop, design, and evaluate content for product training courses, addressing gaps in established programs to improve employee performance. - Lead teams in delivering consistent and impactful product/service information, adhering to predefined messaging and positioning. - Develop and implement standard sales promotion programs to increase sales and customer loyalty, following company guidelines. - Supervise and monitor team performance, ensuring processes and procedures are properly implemented and objectives are met. - Identify potential customers through information gathering, referrals, and participation in trade shows and conferences, expanding the customer base. - Demonstrate key product/service features and link them to customer challenges, providing tailored solutions. - Propose suitable products or services based on customer needs, explaining selections and encouraging purchases under standard terms. - Collaborate internally and act as a customer advocate in cross-functional teams to build strong external customer relationships. - Utilize performance management systems to enhance personal and team performance, taking corrective actions as needed. - Provide coaching to team members, fostering skill development and professional growth. - Bachelor's Degree or equivalent level of education. - Proven experience as an independent practitioner in a relevant field. - Experience in supervising junior colleagues, ensuring their development and adherence to company standards. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Bachelor's Degree or Equivalent Level Experienced practitioner able to work unsupervised.

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