Customer Care Specialist

Customer Care Specialist

Keystone RV is seeking a Customer Care Specialist with strong customer service skills and a solid understanding of RV systems or technical troubleshooting. This role will assist customers and dealers with product support, troubleshooting, and general inquiries.

Key Responsibilities:

• Respond to customer and dealer inquiries via phone and email in a timely and professional manner
• Provide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.)
• Troubleshoot product and system issues with clarity and patience
• Document customer interactions and solutions in the CRM system
• Guide customers through product features, warranties, and basic maintenance tips
• Follow up on support cases to ensure satisfaction and resolution

Qualifications:

• 2+ years of customer service experience (phone/email)
• Technical knowledge of RV systems OR strong technical aptitude with willingness to learn
• Excellent communication and problem-solving skills
• Detail-oriented with a commitment to high-quality support

Preferred:

• Experience using CRM or customer support platforms preferred

• Experience in the RV, automotive, or outdoor recreation industries

What We Offer:

• Competitive pay
• Benefits package (health, dental, etc.)
• Supportive team environment
• Opportunities for growth in a fast-moving industry
• Training on RV systems and customer support tools

Apply now and help customers hit the road with confidence by delivering top-tier support and expert guidance.