Warranty Analyst

About Oshkosh Delivery, an Oshkosh company

Oshkosh Delivery is dedicated to redefining the future of last-mile and commercial delivery. Built on Oshkosh Corporation’s legacy of engineering excellence and innovation, we design and manufacture advanced delivery vehicles that are durable, efficient, and sustainable. With a focus on reliability, driver experience, and cutting-edge technology, Oshkosh Delivery empowers fleets and businesses to move goods smarter, safer, and with confidence, today and for the road ahead.

The Warranty Analyst is responsible for providing leadership and direction to exceed quality standards and customers’ expectations with continuous improvements to reduce labor and material costs.

* This position is primarily remote, with onsite attendance expected approximately two times per month.

                                                                                                           

YOUR IMPACT

These duties are not meant to be all-inclusive, and other duties may be assigned:

• Document and maintain all warranty repairs by means of a database filing system.
• Work with engineering and manufacturing personnel to resolve repetitive warranty claims.
• Develop, document, and maintain training for all three levels of Service Technicians.
• Contact customers to schedule a Service Technician to perform warranty repairs on the road.
• Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations.
• Develop a list of emergency contacts for all Service Technicians when on the road.
• Maintain a strong background of new products developed by [business].
• Exhibit good computer skills using One-World and Microsoft Office systems.
• Maintain a strong background of new products developed by [business].
• Initiate work order numbers for incoming warranty.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a related field and two (2) or more years of relevant experience (equivalent to eight (8) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.

STANDOUT QUALIFICATIONS

• Strong verbal presentation and written communication skills
• Excellent time management and organizational skills
• Microsoft Office proficiency

Pay Range:

$57,600.00 - $90,400.00

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.