General Manager-Service

Opportunity Profile

Location: Dania Beach, Florida (Broward/Miami-Dade area)

Position Title: General Manager – Service

The Opportunity:
This is a newly created leadership role designed to support significant organizational growth and transformation within a large-scale service operation. As General Manager – Service, you will play a pivotal role in scaling a $15M service business, leading a team of approximately 35–40 technicians through five field leaders, while helping to shape the future structure, processes, and performance of the division.

This role offers a unique chance to step into a high-visibility leadership position where your influence will be immediate and measurable. You will drive operational excellence across service delivery, enhance processes, and partner closely with service sales leadership to grow market share. Your leadership will directly impact technician engagement, customer satisfaction, and the overall profitability of the business.

With strong support from executive leadership and a collaborative culture, this position is ideal for a hands-on, people-focused leader who thrives in building teams, mentoring talent, and implementing scalable systems. Success in this role will be defined by your ability to develop strong internal relationships, elevate performance metrics, and establish a high-performing, growth-oriented service organization.

The Company:
The organization is an established and highly respected leader in the HVAC industry with a legacy spanning decades. Known for delivering complex and high-profile projects, including major commercial facilities, it has built a strong reputation for excellence, innovation, and long-term customer relationships.

As the largest service operation within the organization, this division is central to the company’s continued growth strategy. The business is experiencing meaningful expansion and reinvestment, creating strong upward momentum and opportunity for leaders to make a lasting impact.

The company is also recognized for its strong culture, which emphasizes collaboration, teamwork, and a family-oriented environment. Employees benefit from a supportive leadership team, consistent investment in the business, and a workplace that values both performance and work-life balance.

The Boss:
This role reports directly to the President of Service, a highly accomplished leader who has progressed through key executive positions including CFO and COO during their tenure with the organization. Their background includes experience with leading HVAC organizations, bringing both financial and operational expertise.

The President is known for fostering a collaborative environment, setting high expectations while ensuring leaders are supported and aligned. Their leadership style emphasizes teamwork, accountability, and growth, making them an engaged and empowering partner for the General Manager.

The Position:
The General Manager – Service is responsible for leading all aspects of the service organization across the Florida market, with primary oversight of operations, team development, and performance management. This individual will ensure excellence in service delivery while driving continuous improvement initiatives.

You will partner closely with service sales leadership, align field execution with strategic objectives, and ensure the development of strong internal processes and performance metrics. This role requires a balance of operational rigor and leadership presence, with a focus on coaching, mentoring, and building a high-performing team.

Essential Functions (Other duties may be assigned):

• Lead daily service operations across a team of 35–40 technicians and 5 field leaders
• Oversee and optimize a $15M service business unit
• Drive performance through coaching, mentoring, and ongoing training initiatives
• Partner with service sales leadership to align operational execution with revenue growth
• Implement and improve processes to enhance efficiency, productivity, and customer satisfaction
• Develop and track performance metrics to drive accountability and continuous improvement
• Build and strengthen relationships across the team and organization
• Ensure adherence to safety standards and union workforce requirements

Qualifications:

• Demonstrated leadership in HVAC service operations
• Strong financial acumen with P&L responsibility
• Experience managing union-based workforces
• Proven ability to lead large teams and develop frontline leaders
• Track record of driving operational improvements and business growth

Education and Experience:

• Minimum of 10+ years of HVAC field experience
• Prior experience leading service or operations teams in a similar industry
• Experience with major HVAC manufacturers or service organizations preferred

Competencies:

• Leadership and team development
• Coaching and mentorship
• Strategic thinking and execution
• Operational excellence and process improvement
• Financial management and business acumen
• Relationship building and collaboration
• Results-driven mindset with accountability

Work Environment:
The company offers a highly collaborative and supportive work environment with a strong emphasis on teamwork and culture. The organization promotes a healthy work-life balance and maintains a family-focused atmosphere, with regular engagement activities and a commitment to employee well-being. Leadership is accessible, expectations are clearly defined, and the organization invests in growth and internal development.

Compensation:
The compensation structure is designed to reward performance and leadership impact, including a base salary, incentive opportunity, company vehicle allowance, and a comprehensive benefits package.