Customer Service Representative

Benefits & Compensation

• Pay range of $15-$17 per hour, based on experience

• Regular schedule of 8:00 a.m. to 5:00 p.m. EST, Monday through Friday, with a one-hour lunch break

• Medical, Dental, and Vision insurance available for full-time employees

• Company-paid Life Insurance and Short-Term Disability coverage up to specified limits

• Additional voluntary benefits including Life, Accident, Critical Illness, and Hospital Indemnity plans

• 401(k) with Company Match

• Paid Time Off and paid holidays after 90 days of employment, in accordance with company policy

• Weekly pay

• Career growth opportunities and ongoing professional development

Bone Dry Roofing has proudly served homeowners since 1989 as a respected provider of roofing, gutter, and masonry repair and replacement services. We are looking for an onsite Customer Service Representative who is passionate about creating outstanding experiences for every caller and making each customer feel valued from the first conversation. As a Customer Service Representative, you will support a company culture built on integrity, accountability, teamwork, and exceptional customer service while serving as an important point of contact for homeowners. Responsibilities include answering inbound and outbound calls to understand customer needs, scheduling inspections and appointments with the appropriate trade, assisting customers with questions, concerns, or service-related issues, and directing more complex matters to the proper team lead for resolution. The Customer Service Representative will provide accurate information, explain available solutions, actively listen to customers, verify details, de-escalate situations when necessary, and ensure every interaction reflects our commitment to excellent customer service. This role also involves developing positive relationships with customers and fellow call center team members, effectively using software systems, databases, scripts, and other tools, meeting or exceeding call center performance metrics, maintaining knowledge of company products, services, and policies, participating in ongoing training, assisting with CRM database updates, DNS list maintenance, and other administrative tasks as assigned, while following all company policies and procedures. Qualified candidates should possess a high school diploma or equivalent, 2-3 years of call center experience using telephone systems and related technology, English language proficiency with bilingual Spanish skills considered a plus, accurate typing skills of at least 50 words per minute, the ability to successfully complete a background check and pre-employment drug screening, excellent organizational and time management skills, strong verbal and written communication abilities, a consistent commitment to professional customer service, and the ability to multitask effectively while remaining composed in a fast-paced office environment.