Arabic speaking Customer Service in Lisbon, Portugal

 

Job Position

Customer Care Advisor Arabic speaker (m/f)

International Recruitment

 

 

Career opportunities at Teleperformance Portugal | 2019

Information about the job

In the following document we would like to inform you more specifically about the job position as a Customer Care Advisor in Teleperformance Portugal.

Within the next pages you will find detailed information regarding:

• Your responsibilities as a customer care advisor; • Procedure and compensation of the training; • Information about the working conditions; • Information about the compensation package.

If you have any questions or doubts, please do not hesitate to contact your recruiter directly or us via the e-mail: [email protected]

Please read this document carefully and note down the questions you might have, so

we will be able to answer them in our next conversation.

By proceeding with the application process, you are accepting the conditions which are

stated in this document.

!

© 2019 Teleperformance Portugal

 

 

Your activities as a Customer Care Advisor

The project

Are you passionate about online advertising and new technologies? Would you like to join one of the leading tech companies?

Our client is the #1 in online advertising with a current annual revenue of more than 100 billion US dollars.

You will support our client as a Customer Care Advisor, growing and developing your extensive client base in an innovative and fast paced environment.

Career opportunities at Teleperformance Portugal | 2019

The job

You will be part of a team supporting different line of product. You will provide reactive phone, email and chat support services with emphasis on troubleshooting, account optimization, upselling and efficient issue resolution to our businesses clients.

The activities

Part of your daily activities will be:

• Provide optimal advice regarding different queries of the business clients; • Create a meaningful rapport with key decision makers in the marketing industry and serve as a

consultant for their online advertising strategy; • Understand the business goals of your clients in order to match the required online advertisement

solutions; • Provide strategic campaign support and advertiser training to educate your clients; • Achieve strong customer satisfaction with a focus on quality and results.

© 2019 Teleperformance Portugal

 

 

Procedure and compensation of the training

Intensive training for all new employees is the foundation of a successful career.

Procedure

The training period for the Customer Care Advisor position is two weeks of classroom training plus three additional weeks of nesting. The training has a duration of 8 hours per day and the starting times may vary between 08:30h and 09:30h, depending on your group. During the training you will receive an insight into your future work field which will include:

• Integration into the Teleperformance Portugal team; • Training for new computer software programs; • Comprehensive product training about products and services of the client; • Customer and sales management training for telephone, e-mail and chat contact; • On-the-job training and independent implementation of training content.

Compensation

On the first day of training you will sign a training contract. The successful completion of your training will result in signing a 12 month employment contract with TP Portugal. The signing of the latter contract will either take place on the last day of training or on the following workday.

Please be aware that in case of a premature termination of the training on your part, no compensation will be paid. Any additional expenses related to the training will not be refunded.

*Distance from Residence to Lisbon is more than 100 km (when candidate applied).

Career opportunities at Teleperformance Portugal | 2019

© 2019 Teleperformance Portugal

Contract type Option without room Option with room (for

international applicants)*

Training contract (20 working days)) 785.76 € 724.72 €

 

 

Further information about the working conditions

Working hours

40 Hours per week from Sunday to Thursday, between 05:00h and 17:00h depending on the office working hours for the respective market you are working for.

Holidays

Since you will sign a Portuguese employment contract, Portuguese public holidays apply. If you work on a Portuguese public holiday, you will get an extra compensation day that you can spend later, with consent of the project. Your holiday entitlement follows the Portuguese law with 22 days per year (you will collect two days per month that you work with us).

Holiday and Christmas bonuses

In Portugal you will receive holiday and Christmas bonuses, each being equal to one extra month of your base salary. Instead of paying you 14 times, the combined amount of these bonuses is divided by 12 and paid each month on top of your regular monthly base salary.

Your workplace

You will be working in the client´s office at Lagoas Park in Oeiras (18 km from Lisbon). You can read more about the location at: http://lagoaspark.pt/en/

Career opportunities at Teleperformance Portugal | 2019

© 2019 Teleperformance Portugal

 

 

Contract types

Contract details

• Fixed-term, renewable employment contract with a base salary + performance based bonus; • Initial contract with a duration of 12 months; • Up to two contract renewals with a duration of 12 months; • Permanent employment contract after 3 years; • Private health insurance after 6 months of contract signature (additionally to the standard insurance).

The Atlantic Experience Program (only for international candidates)*

• Airport pick-up and administrative assistance with your registration in Portugal; • Reimbursement of your initial flight expenses after 9 months of successful integration; • Yearly complementary two-way flight ticket back to your home country (within the EU); • Accommodation in one of our company’s shared apartments; • Free Portuguese lessons, sports activities, cooking lessons and much more!!

Simulation of the monthly gross salary

A variable bonus will be awarded based on your performance towards the project’s Key Performance Indicators, averaging around 200 € gross per month (taxes are applicable).

Taxes According to the Portuguese law the following charges will be deducted from your gross salary: Approx. 11% social security (access to public health system, pensions, etc.) Approx. 10.6% - 14.8% income tax (IRS) - depending on your individual social status (single, married, children, etc.)

* Distance from Residence to Lisbon is more than 100 km (when candidate applied). ** The Christmas and Holiday bonus is paid out in monthly instalments.

Career opportunities at Teleperformance Portugal | 2019

Salary structure Option without room Option with room

Includes rent and utilities (for international applicants) *

Base salary 864.34 € 797.19 €

Christmas bonus** 72.03 € 66.43 €

Holiday bonus** 72.03 € 66.43 €

Meal allowance 103.84 € 103.84 €

Total 1,112.24 € 1033.90 €

© 2019 Teleperformance Portugal

 

 

[email protected]

teleperformanceportugal company/teleperformance-portugal jobs.teleperformance.pt

teleperformanceportugal [email protected] /PTTeleperformance

/tp_portugal

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