- Salary
- $19+
- Location
- Property - MGM Grand Las Vegas, United States of America
- Workplace
- Onsite
- Type
- Part-time
- Department
- Guest Services
- Seniority
- Entry
- Experience
- 1+ years
- Education
- High School
- Industry
- Hospitality
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Customer-Facing
- Source
- Workday
Overview
As a Guest Services Representative at MGM Grand, you will be the first point of contact for guests, ensuring a memorable stay through warm welcomes, efficient check-in/check-out processes, and prompt resolution of concerns. You'll collaborate with housekeeping and other departments, manage transactions, and promote loyalty programs. This role requires excellent customer service skills, the ability to work varied shifts including weekends and holidays, and a commitment to upholding security and confidentiality standards.
Description
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Front Services Guest Representative, you will create a warm first impression by welcoming guests and delivering personalized service that turns every stay into a memorable experience. You will manage check-ins and check-outs, handle guest requests and concerns with professionalism, and collaborate with internal teams to ensure a seamless arrival and departure process. Additionally, you will support guest satisfaction by promoting amenities and programs, while maintaining accuracy in transactions and upholding the highest standards of security and confidentiality.
THE STARTING RATE: $19.00 hourly
THE DAY-TO-DAY:
Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
Partner with Housekeeping and other related departments to meet guest expectations and special requests
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
THE IDEAL CANDIDATE:
High School Diploma or GED required
Work varied shifts, to include weekends and holidays required
1+ Years of prior relevant experience in face-to-face guest service preferred
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14612
Are you ready to JOIN THE SHOW? Apply today!
Skills
Benefits
Languages
Shift
About MGM Grand Hotel, LLC
MGM Resorts International operates in the entertainment and hospitality industry, offering diverse experiences through its properties.
