- Location
- Fort Lauderdale, FL
- Workplace
- Remote
- Type
- Full-time
- Department
- Contact Center
- Seniority
- Mid
- Experience
- 2+ years
- Industry
- Customer Service
- Category
- Customer Service
- Role type
- People Manager
- Environment
- Office
- Source
- UKG
Overview
As a Remote Contact Center Supervisor, you'll oversee and manage a team of customer engagement specialists to ensure the highest level of service delivery. Your responsibilities include leading teams for schedule adherence, call center queues, issue resolution, and quality training needs. You'll provide coaching and mentoring, analyze call monitoring data to enhance customer experience, review staff performance, and act as an escalation point for complex customer issues. The role requires at least 2 years of call center experience, knowledge of telecommunications products, and the ability to work flexible schedules including evenings, weekends, and holidays.
Skills
AMDOCS
Languages
English
Shift
EveningWeekendHoliday
Remote Scope
USA
