Senior Accident & Health Claims Adjuster

Location(s)

Details

Kemper proudly serves a growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators.

Kemper Life has a talented Sales Operations team that helps support this strategic intent with a direct focus on risk, fraud, and field support management.  This role is a great opportunity for someone who wants to be part of a dynamic growing company. We are looking for someone who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.

POSITION SUMMARY:             

Kemper is seeking a Senior Accident & Health Claims Adjuster to support our organization’s Health Claims team.  As a Senior Accident & Health Claims Adjuster, you will support our customers by processing claims with adherence to company policies and contract provisions, in full accordance with the law.  This position will allow you to help families in a time of significant need.

LOCATION:

• Hybrid if in St. Louis, MO. The office located in Chesterfield, MO.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Evaluate claims based on documentation received
• Provide timely follow-ups regarding those claims via letter, email, and telephone
• Ensure appropriate resolution of claim

• Other duties as assigned

MINIMUM JOB REQUIREMENTS:

• A bachelor’s degree in finance, business, accounting, economics, or equivalent work experience is a plus.
• An internship of other prior work experience in a corporate office is preferred.
• Intermediate Word and Excel skills are required.
• The ability to become proficient in navigation of the homegrown applications we utilize for claim handling.
• Prior health claims experience is a plus.

REQUIRED JOB SKILLS:

• A customer-focused mindset

CANDIDATE PROFILE:

• Highly motivated and natural self-starter, independent thinker, great planner, and team player
• Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
• Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
• Manage information in a visually appealing and easy to understand method
• Drive results across a team of dynamic communicators and professionals
• Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
• Possesses a continuous improvement mindset

COMPETENCIES NEEDED:

• Decision Quality – making good and timely decisions that keep the organization moving forward
• Drives Results – consistently achieves results under difficult circumstances
• Action Oriented – takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborates – building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively – develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Values Differences – recognizes the value that different perspectives and cultures bring to the organization
• Nimble Learning – actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.  

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.