Quality Specialist II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for testing and delivering complex software to accomplish business outcomes. The job establishes testing scope and coordinates test execution. Key responsibilities of the job include overseeing testing practices ensuring that software is tested to meet functional, non-functional and compliance requirements, conditioning and generating test data, building and executing both manual and automated test suites, recording and communicating the test results, triage defects, and ensuring regression test suites are maintained and well designed.

Responsibilities:

• Develops detailed, comprehensive and well-structured test cases based on functional, non-functional, and compliance requirements
• Leads test planning, usually at a team level. When part of a Scrum team, ensure stories are well refined and contain clear acceptance criteria
• Leads test case reviews and work with subject matter experts and stakeholders to ensure test coverage
• Identifies automation opportunities and develop test automation for applicable test types
• Executes test cases, including manual and automated tests, and record test results
• Designs test data and ensure data compliance requirements are met on all levels of test environments
• Uses testing tools and follow processes to complete testing on a given test environment, and perform necessary steps required to promote code base to higher level environments

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Analytical Thinking
• Application Development
• Automation
• Business Acumen
• Test Engineering
• Influence
• Solution Delivery Process
• Stakeholder Management
• Technical Strategy Development
• User Experience Design
• Agile Practices
• Architecture
• Collaboration
• DevOps Practices
• Solution Design

Role Overview:

• Ensures the testing strategy and processes are well-defined and continuously improved for the team or teams. Able to handle multiple QA teams and cross functionality.
• Establishes a test and automation strategy, creating common test frameworks, defining and managing test processes including test data generation, defect management and reporting.
• Creates and optimizes test processes including defect management and reporting. Contributes to building quality into the SDLC using best practices and tools. Creates a test automation strategy across the application stack (UI, API, and Backend, etc.).
• Creates and optimizes test automation frameworks and use of test automation tools. Leads test planning for complex features that span across the platform or multiple teams.
• Ensures alignment and sign off for test cases from business and other stakeholders. Optimizes test suites employing techniques such risk-based testing. Manages test execution and assists with resolving, communicating or escalating any issues that may result in test plan variance.
• Contributes to test data management approach, processes and tools. Conditions and generates test data and ensure data compliance requirements are met on all levels of test environments.
• Reports issues and defects along with the appropriate background information for review. Participates in triaging reported issues/defects and assists with resolving or escalating them as necessary.
• Creates and manages traceability. Traces tests forwards/backwards through the development lifecycle and back to requirements. Uses testing tools and follows processes to complete testing in a given test environment and assists with fulfillment of necessary steps required to promote code base to higher level environments.

Required Qualifications:

• 8 or more years of hands on experience in reference data space, especially for Client Onboarding highly preferred
• Proven experience with ALM, JIRA, qTest and Automation Tools
• Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems
• Excellent communication and documentation skills with the ability to convey message to a broad audience
• Ability to work in a cross functional, collaborative team environment
• Seeks out best practices to find opportunities for improvements in test execution process

Desired Qualifications:

• Strong ETL and Database Query building skills
• Experience with Test Automation, scripting and Regression testing.
• Experience with defect management systems such as JIRA.
• Waterfall and Agile methodologies

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range

$89,700.00 - $128,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.