- Location
- United States · published
- Department
- IT
- Seniority
- Lead
- Source
- Workable
Description
About Flosum
Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform.
Role Overview
We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content.
Key Responsibilities
- Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules.
- Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect).
- Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content.
- Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume.
- Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar.
- Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs.
- Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand.
- Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.