IT Operations Associate Engineer

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:

IT Operations Associate Engineer

Department:

Health System Shared Services | Technology Deployment

Job Description

The ITOP S2 position ensures efforts are in alignment with the IT Partner Services to support customer-focused objectives and the IT Vision, a collaborative partner delivering innovative ideas, solutions, and services to simplify people’s lives.

As a ITOP S2 you ensure maximum availability and functionality for IP Telephony operations. You are responsible for evaluating and implementing VoIP hardware and software as well as developing and implementing a call center technology strategy. Ensuring maximum availability of our communications facilities is your main responsibility.

While achieving availability and performance objectives by providing analysis, design, support, and implementing projects you are sure to be consistent with the company's policy and procedures.

Job Responsibilities:

• Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication.
• Contribute to a positive team atmosphere.
• Innovate and create value for the customer.
• IP Telephony (Voice over IP) environment to ensure maximum availability and functionality for IP Telephony operations.
• Administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE
• Administrator of Single Wire Informa Cast
• Collaborate with colleagues to support company and departmental goals and objectives
• Assists in the development and maintenance of network communications including work from home or disaster recovery agents
• Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives
• Assist in the development and deployment of infrastructure solutions for networking, communications and VOIP
• On call rotation as part of the Communication’s Team responsible for telephony systems.

Minimum Qualifications

Bachelor's degree and 2 years of experience in managing and maintaining Cisco Telecom Infrastructure. In-depth, hands-on experience with the following systems: Cisco Expressway, Cisco Unified Border Element, Voice Gateways (VG204/VG224/VG310), Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP)

Cisco Jabber, Cisco Mobile & Remote Access, Cisco Finesse, VoIP, Cisco voice, Architecture, Unified communications, Cisco call manager, Contact Center, PCCE, Design, Cisco. Knowledge of network and PC operating systems, including Cisco IOS, Linux, Microsoft and VMware. Proven experience in systems and network configuration, development, and implementation. Hands-on experience with scripting languages and automation.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location:

Ackerman Rd, 670 (2433)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.