Sr Analyst, Digital UX Designer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary: Caremark LLC, a CVS Health company, is hiring for the following role in New York, NY: Sr Analyst, Digital UX Designer to design, deliver, and drive key user experience and user interface design activities across multiple web and digital platform environments. Resolve complex issues using application consumer products and design thinking to reach simple and elegant solutions within the scope of web development projects. Strategize on the vision, creating, process flows, site maps, wireframes, design assets, style guides, prototypes and working in conjunction with the developers to deliver industry-best digital experiences. Contribute to aligning product architecture designs and technology to understand the audience/consumers/customer demography and behavior. Analyze data obtained from user/usability testing and drawing conclusions/understandings to achieve benchmarks, or industry parameters and compliance while adhering to accessibility and standards set by the organization. Develop a working knowledge of customer journeys, personas and segmentation within your portfolio of value streams. Utilize user-centered design approaches to define the customer problem / opportunity with cross-functional teams to develop concepts, wireframes, and prototypes, through facilitation and hands-on work. Partner with accessibility, research, and content strategy resources to ensure solutions meet the needs of all users in order to iterate on design solutions based on research and analytics/metrics. Evaluate and recommend tools, technologies, and processes to ensure the highest quality application design. Collaborate with business and technology partners to identify their needs and translate them into actionable solutions, such as roadmaps, journey maps, service blueprints, and prototypes. Facilitate design workshops to engage and build alignment across different partners and teams. Ensure solutions incorporate value to the user alongside business viability and technical feasibility. Convert insights from workshops into clear problem statements, product / service concepts that can be visualized, prototyped, and tested. Deliver innovative web and digital platform solutions which meet business needs and opportunities by integrating information, business process refinement, and technology. Identify opportunities to increase internal process efficiency by applying novel technology concepts to existing business processes. Work in a fluid environment, defining and owning engineering priorities that adapt to our larger goals, communicating effectively with business partners. Telecommuting available. Multiple positions.

Requirements: Master's degree (or foreign equivalent) in Computer Science, Computer Engineering, Information Technology. Engineering, Design Management or a related field. Requires completion of a graduate-level course, research project, internship, thesis, or work experience in each of the following: Advanced design planning methods including phased deliverables, and audience implications; Comprehensive product development strategies encompassing value propositions, customer segments, partnerships, production sources, marketing strategies, and distribution channels valuable for UX research; Comparing and contrasting innovation versus speculation; Design comprehensive and innovative approaches to problem-solving creativity; Fast sketching and data visualization; Leverage data visualization and crafting narratives; Conduct research using interviews. focus groups. contextual inquiry. surveys. and questionnaires; Web application user experience design; and Develop wireframes and prototypes based on end user feedback and human centered design.

Pay Range: $131997.00/year to $158620.00/year.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.