Dutch Remote Customer Expert (Part- or Full-Time)

Are you a Dutch speaker (C2 or higher) looking for a remote part- or full-time opportunity to work from Portugal? Here is your chance to join a multinational team! Whethr you're already in Portugal or looking to relocate here for your new experience-this role will fit both scenarios!

Join a fully remote multilingual operations project supporting a major European road tolling system launching in the Netherlands.

You will assist transport companies, logistics operators, and drivers with toll-related services, including registration, onboard device ordering, payments, and debt communication. The role combines customer support, operational processes, and revenue-related assistance in a structured international environment.

Key Responsibilities

• Provide customer support via phone, email, and chat from a remote setup
• Assist logistics companies and drivers (vehicles over 3.5 tons) with toll system queries
• Support registration and onboarding processes
• Guide customers in ordering and activating onboard units (devices)
• Handle payment inquiries and debt communication cases
• Ensure accurate data entry and documentation
• Support revenue collection and service-related processes
• Maintain service quality and compliance standards
• Collaborate with internal teams to improve customer experience

Requirements

• Fluent English (minimum B2 level required)
• Strong communication and customer service skills
• Ability to work independently in a remote, fast-paced environment
• Comfortable with rotational shift work (including weekends until 30/06/2026)
• Good analytical and problem-solving skills
• Experience in customer support is a plus but not mandatory
• Fresh graduates are welcome to apply

Training Program

• 6–10 working days (8 hours per day)
• Fully remote onboarding and system training
• Product, process, and communication training included
• Paid upon successful completion of training

Compensation & Benefits

• Total average monthly package: ~€1,463 – €1,585 gross/month (depending on housing benefit option)
• Meal allowance: €7/day (tax-exempt)
• Holiday and Christmas allowances paid monthly
• Health insurance from day one of contract
• Performance-based bonus (project dependent)
• Apartment benefit option

Work Model

• 100% remote role (Portugal-based contract)
• Part-time or full-time availablw

Contract Details

• 12-month fixed-term contract
• Renewable up to permanent contract after 2 years
• Portuguese employment contract with full legal benefits
• 22 days annual leave under Portuguese law
• Public holiday compensation if worked

Why This Role

A fully remote opportunity to join a large-scale European infrastructure project, supporting critical logistics and tolling operations. Ideal for candidates seeking flexibility (part-time or full-time) while working in an international, structured customer operations environment.