Virtual Tour Desk Specialist

Preferred Qualifications:

• Open availability and scheduling flexibility to work assigned shifts seven days per week based on business needs. Schedules may be assigned within operating hours that extend as late as 10:00pm PST / 1:00am EST.
• Residence in Florida, Nevada, Utah, Arizona, Nevada, or South Carolina.
• Prior administrative experience in a remote or hybrid work environment preferred but not required.

Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Marriott® hotel properties to promote the Marriott Vacation Club Destinations® Program. As a Vacation Sales Concierge, you will offer hotel guests financial incentives in exchange for learning about our points-based ownership product.

POSITION SUMMARY:

• Perform general office duties to support Sales - Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).
• Receive, record, and relay messages accurately, completely, and legibly.
• Gather materials and assemble information packages and marketing materials (e.g., brochures, promotional materials, maps, price lists, or menus).
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a property.
• Record, calculate total, and report numbers of package sales/tours sold to manager/supervisor on a daily basis.
• Generate letters, invitations, and final participant/attendee lists.
• Maintain and update databases, spreadsheets, and electronic filing systems related to Sales and Marketing activities (e.g., tours, mailings).
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.  
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.