Engineer II, Endpoint Management

DESCRIPTION 

Under the direction of the Assistant Manager of Emerging Technologies, the Endpoint Systems Engineer II is responsible for the advanced design, implementation, and optimization of the organization’s endpoint ecosystem.  This role provides senior-level technical expertise in endpoint management, automation, and systems integration, ensuring a secure, scalable, and highly efficient computing environment.    

The Endpoint Systems Engineer II performs complex engineering tasks, including the development of automated workflows, advanced scripting, and data-driven decision-making through Structured Query Language (SQL) analysis.  This role also supports integration efforts across enterprise systems using Representational State Transfer Application Programming Interfaces (REST APIs) and provides strategic input into endpoint architecture, standards, and long-term technology planning. 

MINIMUM QUALIFICATIONS 

A combination of education and experience may be considered. 

Education: 

• Bachelor's degree from an accredited college or university. An equivalent combination of education, technical certifications, and relevant experience may be considered.   

Experience: 

• Five (5) years of progressively responsible experience administering enterprise endpoint management solutions, including device deployment, configuration, software distribution, patch management, and/or lifecycle management in a complex technology environment.   

PREFERRED QUALIFICATIONS 

The ideal candidate for this role will also possess a combination of the additional qualifications below. If you don’t meet every one of the preferred qualifications, we still encourage you to apply, as we welcome applications from candidates with diverse backgrounds and experiences. 

Education: 

• Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Information Systems, or a related field.  

• Experience creating queries in SQL or other database management systems.  

Certification/Licensure: 

Priority will be given to applicants who:  

• Experience with Microsoft Intune, Microsoft Entra ID (Azure AD), Active Directory, Google Admin Console, Windows Autopilot, Apple Business Manager, and ITSM platforms. Technical certifications related to endpoint management or Microsoft technologies are preferred.   

ESSENTIAL POSITION RESPONSIBILITIES 

The below list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. 

• Performs advanced planning, evaluation, and implementation of complex endpoint solutions, identifying systemic issues and developing long-term remediation strategies. 

• Designs, develops, and maintains enterprise-level endpoint configurations, deployment strategies, and lifecycle management processes.  

• Leads efforts in modern endpoint management using Microsoft Intune, Windows Autopilot, and co-management environments with Microsoft Endpoint Configuration Manager (MECM), formerly System Center Configuration Manager (SCCM).  

• Develops and maintains advanced automation solutions using PowerShell and other scripting languages to improve operational efficiency and reduce manual processes.  

• Acts in a development capacity for the Information Technology Service Management (ITSM) platform, creating automated workflows, custom forms, and system integrations.  

• Utilizes SQL to query and analyze system data, generate compliance reports, and support data-driven decision-making.  

• Designs and implements integrations between endpoint systems and enterprise platforms using Representational State Transfer Application Programming Interfaces (REST APIs).  

• Evaluates and enforces endpoint standards across the organization to ensure consistency, security, and compliance. 

• Performs advanced troubleshooting and root cause analysis for complex endpoint and systems issues  

• Collaborates with cross-functional teams to support enterprise initiatives and improve service delivery. 

• Research emerging technologies and industry trends to recommend improvements to the endpoint environment.  

• Maintains a working knowledge of current technologies, trends, and best practices in endpoint management.  

• Interacts with vendors and contractors to resolve complex issues and influence product direction where applicable. 

• Maintains documentation for engineering processes, system configurations, and integration workflows  

• Provides technical leadership, guidance, and mentorship to team members as needed.  

• Utilizes the ITSM system to manage and prioritize work in alignment with service level agreements (SLAs).  

• Provides backup support to team members as required. 

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES 

The below list is a summary of the knowledge, skills, and abilities required for success in this position, not an exhaustive or comprehensive list.  

Knowledge  

• Enterprise Endpoint Architectures: Comprehensive knowledge of enterprise-level endpoint deployment and lifecycle management strategies, encompassing cloud-native (Microsoft Intune), co-managed, and on-premises environments (MECM/SCCM, Windows Autopilot).  

• Automation & Scripting Languages: Deep understanding of PowerShell, RESTful API structures, and scripting methodologies to automate operational workflows, systems integrations, and administrative tasks.  

• Database & Data Analytics: Proficiency in SQL database querying, schema relationships, data analysis, and technical report generation to drive compliance, auditing, and data-backed decisions.  

• ITSM Architecture & Development: Technical knowledge of ITSM platform architecture, including custom workflow development, form creation, system integration capabilities, and ITIL framework alignment.  

• Endpoint Security Standards & Governance: Solid understanding of enterprise security baselines, regulatory compliance standards, vulnerability remediation, and organizational endpoint governance.  

• Systems Integration Protocols: Conceptual and practical knowledge of REST APIs to connect, sync, and streamline data between endpoint tools and enterprise software platforms.  

Skills  

• Advanced Scripting & Automation: High-level skill in writing, testing, and maintaining production-grade PowerShell scripts and automated workflows to increase operational efficiency and minimize manual labor.  

• Root Cause Analysis & Complex Troubleshooting: Advanced diagnostic and analytical skills to investigate systemic vulnerabilities, isolate root causes of complex OS/endpoint failures, and formulate long-term remediation strategies.  

• System Integration & ITSM Development: Skilled in developing custom ITSM solutions, API-driven platform integrations, dynamic forms, and automated service management pathways.  

• Data Querying & Reporting: Proficient in leveraging SQL queries to analyze large system datasets, build custom compliance reporting, and evaluate environment health metrics.  

• Engineering & Integration Documentation: Advanced technical writing skills to produce detailed system architecture diagrams, engineering specifications, integration workflows, and procedural SOPs.  

Abilities  

• Strategic Planning & Foresight: Ability to perform long-term planning, evaluate emerging technology trends, conduct feasibility assessments, and recommend strategic improvements for enterprise endpoint solutions.  

• Technical Leadership & Mentorship: Ability to guide, mentor, and elevate technical team members, leading cross-functional project teams and establishing standard engineering practices.  

• Vendor Influence & Collaboration: Ability to interface effectively with third-party vendors and contractors, articulate technical requirements, resolve escalated issues, and influence product roadmaps.  

• Cross-Functional Execution: Ability to partner across departments, align IT engineering goals with overarching business initiatives, and maintain SLA compliance under complex operational demands.  

• Adaptability & Continuous Improvement: Proactive mindset to continuously research, adapt, and implement modern best practices within dynamic, rapidly shifting technology landscapes. 

ADDITIONAL REQUIREMENTS  

Working Hours 

• The duty day for this position is 8 hours including a one hour duty-free lunch.  

APPLICATION REQUIREMENTS 

Complete applications must be submitted, and once your application has been submitted, you will not be able to add documentation or make any changes. Incomplete applications will not be considered.  Resumes will not be accepted in lieu of a completed application.  
 
Supplemental Application Questions 

This position requires applicants to provide responses to the below supplemental application questions to determine whether you meet the minimum and preferred qualifications. Please upload your responses in a separate file to the supplemental application questions section of the application. 

1. Detail your technical experience designing, deploying, or managing enterprise-level endpoint solutions. Explain your specific role in handling device configuration, patch compliance, and software distribution, including how you ensured alignment with organizational security baselines and SLAs across diverse endpoint environments. 

2. Describe a specific scenario where you authored custom SQL queries to extract, analyze, or report on endpoint data. Please details your role, the database functions/techniques used (e.g., JOINs, aggregate functions, subqueries), and the practical outcome of your analysis.   

SELECTION CRITERIA 

Applicants who meet the minimum qualifications will be included in further evaluation. Interviews will be limited to those applicants who, in addition to meeting the basic requirements, have experience and education which most closely match the position qualifications and the needs of the school system.  

Applicants may be required to complete a skills assessment prior to or during the interview process.