Product Specialist

The Underground Drilling Technical Services team has an excellent opportunity for a Product Specialist to ensure our customers receive world-class support globally. As our intelligent drilling equipment fleet is growing, we are looking for new talent to join our technical support team. This position is permanent, full-time, and based at our global technology and manufacturing center for drilling equipment in Tampere, Finland.

Your mission – technically skilled, customer service-minded expert

You will be part of the Underground Drilling Technical Support team and work in close collaboration with our frontline teams around the world, the training team, R&D and product management. Your duties include:

• Commissioning intelligent underground drilling equipment and following up on equipment performance throughout its lifetime
• Solving demanding technical issues for our customers and sales areas at customer mine sites
• Solving demanding technical support tickets remotely on the Salesforce platform
• Carrying out field service trips in problematic situations where factory level technical knowledge or drilling application operations optimization skills are needed
• Training technical teams in sales areas and end customers in a digitalized and automated underground mining environment, with a focus on underground drilling equipment
• Supporting customers in equipment data transfer, connectivity, and network setup issues
• Developing data-driven capabilities of remote technical support

Your background and what we find important

You will be trained for the job. However, to succeed in this position, you will need:

• A B.Sc. degree in a relevant technical field, such as automation or electrical engineering, is an advantage
• Hands-on experience with modern technology applications, e.g. control system technologies and digital data solutions in customer service
• Proficiency in maintaining mobile equipment
• Customer service attitude
• Facilitation and presentation skills
• Reporting skills
• Willingness to travel frequently internationally

We expect you to have an energetic, innovative, and proactive way of working, combined with good communication and collaboration skills. Experience in the heavy machinery industry and/or mining or tunneling environment is considered a strong advantage. As we operate in a multicultural and international setting, you communicate fluently in English; other languages are considered a benefit.

Sandvik is dedicated to ensuring the health and work ability of all employees. In line with risk assessments for the mining industry, regular health examinations are provided. Employees regularly working in mines must successfully complete a specific health examination before an employment contract is offered.

What is in it for you?

We offer you opportunities to further develop your expertise with our high-tech products and reach your full potential in a global business environment. The role offers a balance of frequent travel and office work. In addition, we offer good employee benefits and inclusive corporate culture focused on sustainable development.

Contact information

For further information about this position please contact the recruiting manager:

Petri Koski, Manager, UGD Technical Support, tel. +358 405 427 441.

For further information regarding the recruitment process please contact:

Sandvik’s HR Services, tel. 4444 or +358 (0)800 1 44444 (weekdays at 9-11 and 12-15 EEST).

Want to join our Technical Support team?

Submit your application at home.sandvik/careers by Sunday 27th September 2026.

Click apply and include your cover letter and CV in English. Please make sure to attach all files when uploading your CV. Kindly note that we don’t accept applications by email.

Job ID: R0095765

We have already decided which recruitment channels and marketing campaigns we want to use, and we politely decline any further contact about the matter.