EVS Bed Control Liaison

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Environmental Services Bed Control Liaison

Part Time

Great Benefits

Days

The Environmental Services (EVS) Bed Control Liaison serves as a critical link between the Command Center and Environmental Services teams to ensure timely patient room turnover and bed availability. This role coordinates EVS staffing resources to prioritize discharged, critical care, STAT, and patient-assigned rooms, supporting efficient patient placement and hospital operations.

The position collaborates closely with Bed Control Specialists, Command Center personnel, nursing staff, and EVS leadership to monitor room status, reduce delays in the bed turnover process, and improve patient flow. The liaison also provides customer service support, assists with performance improvement initiatives, monitors quality and productivity standards, and helps ensure compliance with hospital policies, HIPAA requirements, and service excellence standards.

Key Responsibilities

• Coordinate EVS resources to support timely room turnover and patient bed placement.
• Collaborate with Command Center staff regarding admissions, transfers, and bed assignments.
• Monitor and prioritize STAT, ICU, and patient-assigned bed requests.
• Track room turnaround times and address delays proactively.
• Support EVS operations through staffing coordination, quality monitoring, and workflow management.
• Utilize Epic, Microsoft Word, and Excel for tracking, reporting, and data analysis.
• Demonstrate strong customer service skills, service recovery techniques, and AIDET communication practices.
• Participate in departmental and multidisciplinary performance improvement initiatives.

Minimum Qualifications

• High School Diploma or GED required.
• Associate degree in a related field preferred.
• Minimum three years of work experience required.
• Healthcare or hospitality experience preferred.
• Strong computer, telephone, multitasking, and customer service skills.
• Knowledge of medical terminology preferred.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Ideal Candidate Profile

This role is well suited for someone with experience in healthcare operations, patient flow, bed management, environmental services, hospitality management, or customer service coordination who enjoys problem-solving, prioritizing urgent needs, and collaborating with multiple departments to improve patient care and throughput.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.