- Location
- West Perth - Wellington Street, Australia
- Type
- Full-time
- Source
- Workday
Description
We are looking for a Service Desk Analyst who can provide excellent customer service to our staff internally. You will be part of our team that is building a comprehensive knowledgebase for our new applications and hardware that we have deployed into RAC.
This is a 12-month maximum-term role base in our West Perth office.
What will you do?
Be the first point of contact for all IT related issues and queries
Resolve problems and queries in an efficient and timely manner via phone, email and Teams
Keep up to date with all new and existing RAC Service Offerings
Create and maintain Knowledge articles to ensure consistent and accurate resolution analysis
You will be able to communicate effectively and consistently with staff to deliver an exceptional customer experience.
Be available for rostered afterhours, on-call and weekend work (required) - every 5 weeks you will be on call
What do we need from you?
Experience in an IT Service Desk role
Excellent documentation skills
Broad knowledge of current and emerging Service Desk communication trends, e.g. JIRA
Experience supporting Windows 11, Office 365, Active Directory
Excellent verbal and written communication skills
Experience working in a diverse business environment
What can we offer you?
Training and free certification programs – we support and pay for your learning – If you have a growth mindset RAC is the place for you!
Latest and greatest technology – A leading Microsoft Partner here in WA with the largest Azure cloud footprint of any WA company
Be part of a growing team and be involved in team with a great culture
Working in an environment that is embracing a continuous improvement culture using experimentation to support learning
Gain RAC Staff Benefits including free Roadside Assistance and 25% discount on your Insurances, Social Club, access to Fitness Passport for cheaper gym memberships and much more!
About RAC
As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.
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