University of Pennsylvania - Course Materials Managers

Overview

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager in our Textbook department. The Department Manager in textbooks will assist customers with locating course materials for rental or purchase while assisting in the daily operation of the store. You will be a subject matter expert for your department, but also remain knowledgeable of other operational areas to provide outstanding customer service by suggesting complementary products and supplies, supporting team members in our store with shelving, restocking, and processing customer transactions.

Responsibilities

As a Department Manager you will support all store operations and departments in partnership with the management team.  In the textbook department you are integral in making sure we have the right book, in the right quantity, at the right time.  You may work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales while successfully executing our textbook timeline each term.  You will drive our team to create customer experiences that enhance bookstore loyalty, and deliver measurable results daily.  And best of all, you’ll be part of a company that is consistently rated as a great place to work - and where employees love what they do.

 

Expectations:

• Execute the textbook cycle from setup to returns independently or with the support of team members that you train, guide, direct, and counsel under the direction of Store Management.
• Ability to use department specific technology to answer questions about course material, recommend products and/or services, create textbook adoptions, maintain book inventory, receive and pay invoices, and locate or obtain materials based on course descriptions or customer needs.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members. 
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
• Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.

Physical Demands:

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

COVID-19 Considerations:

 

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• 2+ years’ experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
• High school diploma/GED required.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.