Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Underwriting and processing medical business within Company guidelines.

• Apply standard rates, calculate premiums, and underwrite new, renewal business, endorsements, and cancellations.
• Prepare renewal terms for corporate business in time and ensure close and tactical follow up to renew the businesses of renewal letters and follow up.
• Prepare premium invoices and ensure timely premium collection as per the credit policy.
• Follow up on debt collection and reporting
• Ensure accurate benefits set up and membership maintenance in the system.
• Ensure timely scheme performance reporting as per SLA’s with clients and intermediaries and attend scheme performance review meetings as per set guidelines.
• Ensures that systems and procedures covering underwriting operations are adhered to and supervises the Underwriting Assistants to ensure quality and timely service
• Works closely with field marketing staff/agents, brokers to develop and maintain positive business partnerships
• Liaison with brokers/agents and direct clients to verify information, explain and interpret coverage.
• Preparation of member guides and underwriting summaries.
• Generate utilization reports, member statements, and loss ratio trends.
• Ensure compliance with standards of service/Customer service charter in all underwriting operations.

Enforces the no – credit policy and ensures that premiums are up to date for section accounts through timely collection of premiums.

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Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

10 August 2026 , 23:59

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