Manager Network Service Delivery (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Depth & Scope:

• Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope
• Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans
• May manage system enhancements, new releases or projects typically focused on a specific product / system / application of moderate scope and complexity
• Manages/Leads a group (e.g., Less Than 25) of IT professionals
• Manages projects and teams (including financials) and advocates for the re-usability of architecture and processes by new business initiatives
• Manages problem resolution, plans and strategies for operational advancement

Education & Experience:

• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 7+ years relevant experience

Preferred Qualifications:

• Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications.

• Experience supporting enterprise network services and infrastructure.

• Leadership experience direct management of teams.

• Experience supporting large-scale retail, campus, branch, or distributed enterprise environments.

• Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes.

• Experience managing SLAs, KPIs, service governance, vendors, and service providers.

• Strong communication, analytical, and stakeholder management skills.

• Experience leading major incident response and service restoration efforts.

• Experience in financial services, retail, or other highly distributed enterprise environments.

• Experience with Aruba, Arista, or Cisco networking technologies.

• Experience with SD-WAN platforms and ServiceNow.

• Experience with observability platforms such as ThousandEyes, NetBrain, or Splunk.

• Familiarity with network automation and infrastructure management tools.

• ITIL Foundation, CCNA, CCNP Enterprise, PMP, or equivalent certifications.

Technical Competencies

• Enterprise LAN, WAN, and SD-WAN service delivery

• Routing and switching technologies

• BGP, OSPF, QoS, TCP/IP, DNS, and DHCP

• Carrier and circuit service management

• Network observability and performance monitoring

• Major incident, problem, and change management

• Service delivery governance and KPI management

• Vendor and supplier management

• Lifecycle planning and continuous improvement

Success Measures

Success in this role will be measured by:

• Business Alignment of Network Services

• Team Leadership & Talent Development

• Financial Stewardship & Cost Optimization

• Service Delivery Performance

• Service Ownership & Governance Effectiveness

• Major Incident Leadership & Resolution Outcomes 

• Lifecycle & Modernization Delivery

• Stakeholder Satisfaction & Partnership 

• Continuous Service Maturity

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected].  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.