- Location
- Budapest One, Hungary
- Workplace
- Hybrid
- Type
- Full-time
- Seniority
- Manager
- Experience
- 2+ years
- Education
- Bachelor
- Source
- Workday
Description
What success looks like in this role:
In this role you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB) achieving accurate & on-time updates that enable Continual improvement
You will be required to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiatives
Utilize ServiceNow as the primary KB repository, and employ ITIL and KCS methodologies among other Industry best practices
Awareness and excitement for learning and employing GenAI and other AI Technologies to achieve efficient results.
You will be part of a dynamic global team that collaborates and coordinate across multiple ITIL Internal and external support teams
Manage Knowledgebase Articles across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders; proactively run small projects to support our department’s vision of end-user experience excellence
You will be successful in this role if you have:
Bachelors’ Degree in any field. ITIL Certification and practical skills to create knowledgebase articles will be a plus.
Minimum 2+ years of IT Service Desk Level 1 experience is preferred
ITIL foundation certified
Key Skills:
Candidates must have professional proficiency to communicate effectively with internal teams and external partners in a balanced way. Both written and verbal skills are essential.
Good understanding of IT Service Desk Level 1 Support processes
Proficient to structure and re-write content per the Audience and in a logical order
Highly resourceful, self-driven, and proactive attitude
Growth Mindset that generates curiousness about the working environment
Basic Project Management skills
What do we offer?
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Home office allowance
Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
Last and foremost, a great team, also a lot of learning and training opportunities
#LI-KB2
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.