AI Governance Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Governance Operations and Lifecycle Management 

• Coordinate and administer AIGEC and its AI Risk & Compliance and Third-Party AI Governance subcommittees: run the cadence (intake triage, risk review, forums), prepare review packs, and document decisions and action items to closure. 

• Operate the intake-to-decision workflow -- apply the risk taxonomy (Tier 0 through Tier 4), move each use case through the lifecycle gates with required signoffs and triggered control-function reviews, resolve intake or escalation issues, and maintain the decision log, exception register, and escalation paths. 
   

Policy, Standards, Controls, and Inventory 

• Maintain the AI policy, standard, procedure, and control library with clear owners and review cadence, coordinate rollout of the policy suite (including the prohibited-use list), keep governance templates current, support control sufficiency testing for Tier 1 and Tier 2 systems, and recommend process and control enhancements that improve governance performance across the function. 

• Administer the AI Systems Registry as the single audit-ready inventory of AI use cases, models, agents, and vendor AI, enforce the registry gate before build or deploy, guide business and technical owners through registry requirements, and coordinate model and system cards with lineage and classification for higher-risk systems. 

AI Hub Ownership 

• Own and operate the AI Hub on SharePoint as the enterprise's single front door for AI serving approximately 1,300 employees -- intake, approved tools, responsible-use guidance, governance materials, learning, and metrics -- managing the content lifecycle and running it as the interface between AIGEC and the workforce. 

NAIC Regulatory Compliance Coordination 

• Serve as the NAIC Response Coordinator, or lead significant portions of the response, for California DOI AI Systems Evaluation Tool inquiries, coordinate cross-functional evidence collection, maintain the artifacts serving Exhibits A through D (AI Systems Registry, model cards, AI Data Element Registry with Data Services, and the risk classification methodology), and track readiness and related policy updates as the pilot evolves. 

Monitoring, Audit Readiness, and Reporting 

• Operate the governance KPI and KRI dashboard and produce reporting for AIGEC and executive leadership, assemble audit-ready evidence packs for Tier 1 systems, run regulatory scanning (NIST AI RMF, NAIC, ISO/IEC 42001, state AI laws), and route material changes into policy and control updates with operational recommendations. 

Training, Awareness, and Change Management 

• Coordinate role-based AI governance training, attestation, and change-triggered learning, support the governance champion network and cultural-change activities, and provide guidance, coaching, and review of governance work products to reinforce clear ownership and consistent governance behavior. 
   

SUPERVISORY RESPONSIBILITIES 

This role does not have direct supervisory responsibilities. 

EDUCATION AND EXPERIENCE 

• Bachelor's degree in Business Administration, Information Technology, Risk Management, or related field, or equivalent experience.  

• Minimum of ten years of experience in program or project management, governance, risk, or compliance operations within a technology, IT, or regulated environment. 

• Demonstrated experience independently operating a governance, risk, or compliance program, including committee coordination, decision logging, evidence management, escalation management, and cross-functional process improvement. 

• Experience with AI/ML programs, digital transformation, or technology transformation initiatives, or a strong record of ramping quickly on new governance domains. 

• Advanced facilitation, stakeholder-management, and influencing skills, with the ability to navigate technical and business audiences at all levels of the organization, and influence practices, procedures, and policies at an operational level 

• Proficiency with collaboration and tracking tools such as Jira, Confluence, Smartsheet, or equivalent, and experience with SharePoint content management. 

• Excellent written and verbal communication, including the ability to produce executive-level packs, dashboards, regulatory response materials, and reporting. 

• Extensive working understanding of governance frameworks and compliance requirements in regulated industries, including the impact of governance decisions on business, technology, risk, and control functions 

• Experience in the insurance or financial services industry preferred. 

• Familiarity with AI governance frameworks: NIST AI RMF, ISO/IEC 42001, the NAIC AI Model Bulletin, and the NAIC AI Systems Evaluation Tool (Exhibits A through D) preferred. 

• Experience with NAIC regulatory requirements or Department of Insurance examination processes preferred. 

• Familiarity with the AI and ML platforms in use at ICW (AWS Bedrock, Snowflake Cortex) and enterprise AI tools (Claude Enterprise, Microsoft 365 Copilot) preferred. 

• Experience with SharePoint site design and enterprise portal management. 

CERTIFICATES, LICENSES, REGISTRATIONS  

• Risk, audit, or governance certification such as CRISC or CGEIT, or a project and program management certification such as PMP or PgMP, or SAFe / Lean Portfolio Management preferred. 

KNOWLEDGE AND SKILLS 

• Governance Discipline: Advanced ability to operate and improve governance processes, cadence, controls, and evidence, so decisions are defensible, repeatable, and scalable across the enterprise. 

• Facilitation: Ability to run committees, reviews, and cross-functional decisions across diverse technical and business teams, and to influence operational practices, procedures, and policies within and outside the immediate job function. 

• Detail Orientation: Meticulous attention to governance artifacts, compliance documentation, and registry data integrity. 

• Communication: Ability to synthesize technical, business, and regulatory information into clear, actionable materials for business owners, control functions, vendors, and executive leadership. 

• Ownership and Project Leadership: Self-directed execution across multiple concurrent governance workstreams in a fast-paced environment. 

• Adaptability: Comfort with ambiguity and the ability to establish structure and process where none exists. 

• Regulatory Awareness: Genuine interest in AI regulation and responsible AI, and in keeping ICW's posture current as expectations evolve. 

PHYSICAL REQUIREMENTS   

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk and hear.  

WORK ENVIRONMENT   

This position is based at ICW Group's Innovation Point campus in San Diego, CA. Occasional collaboration with remote team members and external partners via Microsoft Teams may be required. This position observes standard business hours with flexibility to support cross-time-zone engagements as needed. 
 

This description is a general statement of essential job functions and responsibilities. 

The position may include other duties as assigned. 

We are currently not offering employment sponsorship for this opportunity.

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